Customer Service Representative (German) - Relocation in Barcelona

Grow-Talent.com; Berlin; On-site; EUR 28,000 - 36,000; Full time

Job summary

Grow-Talent.com is recruiting a German-speaking Customer Service Representative for its Barcelona office, with relocation provided. Location: Barcelona, Spain. Position is full-time with duties spanning handling inquiries, logging calls in the management system, and maintaining knowledge of services for customer applications.

Requirements include native fluent German, English at least B2, and a minimum of 1 year in customer service. IT/networking knowledge and strong communication are essential.

Qualifications

• Native / fluent in German, both verbal and written.
• English proficiency at least B2 level.
• Minimum 1 year of customer service experience, preferably technical support.
• Advanced IT knowledge related to connectivity and networking.
• Strong customer service focus and ownership of calls.

Responsibilities

• Handle incoming customer inquiries via phone, email, chat, or alerts and resolve needs effectively.
• Record call details in the call management system and ensure timely responses within SLA.
• Maintain up-to-date knowledge of services and products for customer applications.
• Escalate issues to senior team members when needed and follow processes.
• Adhere to project procedures and manage absence coverage, meetings, and admin tasks.

Skills

German language

English B2

Customer service

IT knowledge

Communication skills

Job description

Customer Service Representative (German) - Relocation in Barcelona

Job Openings Customer Service Representative (German) - Relocation in Barcelona

About the job Customer Service Representative (German) - Relocation in Barcelona

Grow-Talent.com is working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Customer ServiceRepresentative for their Barcelona office.

Position:Customer Support Representative

Location: Barcelona, Spain

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Handle incoming customer inquiries (via phone, email, chat, or automated alerts) and address user needs efficiently
• Record call details in the call management system, ensuring timely responses and resolutions within the agreed SLA
• Maintain up-to-date knowledge of services and products, particularly those tailored to individual customer applications
• Escalate any potential service issues to the senior team members, as needed.
• Adhere to all project processes and procedures
• Ensure compliance with the contractual SLA
• Provide coverage for other Agents in their absence, whether within the same team or across different teams
• Collaborate with the team on specific projects, when requested
• Fulfill administrative responsibilities, including managing holiday, sickness, and overtime records
• Participate in regular team meetings
• Perform additional tasks as assigned by the management, to ensure continued service performance, quality, and customer satisfaction

REQUIREMENTS:

• Native / fluent in German,both verbal and written. Proficiency in English (minimum B2 level)
• A minimum of 1 year of customer service experience is required, preferably technical support
• Advanced IT knowledge in signal path connectivity, wireless networking, music and audiovisual products
• Strong aptitude for working in a customer service environment
• Excellent customer care skills, with the ability to listen to and understand customer needs
• Capable of taking ownership of calls and progressing them to resolution or escalating them when needed

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Working schedule: Monday to Friday,09:00 AM - 06 PM
• Be part of a dynamic and creative team with positive and friendly atmosphere
• 23 working days ofpaid annual leave
• Guidance and tools to reach your full potential.