Technical Support Advisor with German - Relocation in Barcelona

Grow-Talent.com; Berlin; On-site; EUR 32,000 - 42,000; Full time

Job summary

Grow-Talent.com is recruiting a Technical Support Advisor with German for an on-site role in Barcelona. You will provide 1st level IT support to employees via phone, email and chat, and help with user systems and peripherals.

The position offers full-time employment with training and career development in a multinational tech environment. You should be fluent in German with advanced English, have experience in IT support (Windows 10, Office 365, MS Teams) and familiarity with ITSM tools such as

Qualifications

• Fluency in German and advanced English required.
• Experience in 1st or 2nd level IT support.
• Strong IT knowledge: Windows 10, Office 365, MS Teams.
• Experience with ITSM ticket systems preferred (ServiceNow).
• Knowledge of ITIL v4 is a plus.

Responsibilities

• Provide 1st level IT support via phone, email, chat, or self-service portal.
• Assist clients with operation of user systems and peripherals.
• Perform root cause analysis and troubleshoot via phone or remote access.
• Record and prioritize IT requests in the ITSM system.
• Collaborate with 2nd level teams and external providers.

Skills

German language

English language

IT support

Customer service

Analytical thinking

Tools

ServiceNow

Job description

Technical Support Advisor with German - Relocation in Barcelona

Job Openings Technical Support Advisor with German - Relocation in Barcelona

About the job Technical Support Advisor with German - Relocation in Barcelona

Grow-Talent.com is working with a leading multinational technology BPO business which is looking to recruit a German-speaking Technical Support Advisor in Barcelona.

Position: Technical Support Advisor with German

Location: Barcelona, Spain (on-site)

Employment type: Full-time.

DUTIES AND RESPONSIBILITIES:

• Provide 1st level IT support to the client employees via phone, mail and chat or via self-service portal
• Provide support to clients employees in the operation of user systems and peripheral devices
• Perform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the clients ITSM system including their categorization and prioritization of IT issues and requests
• Be accessible and provide a first resolution rate by using internal knowledge databases
• Cooperate with clients 2nd level service organizations and external service providers.

REQUIREMENTS:

• Have a proficient or bilingual level of German and advanced English
• Experience in 1st or 2nd level IT support, ideally in a large company environment
• Have good IT knowledge, especially of Windows 10, Office 365 and MS Teams and in troubleshooting hardware and software
• Have an analytical approach to complex issues
• Have experience in ITSM ticket systems (ideally in ServiceNow)
• Knowledge of processes according to ITIL V4 good to have
• Have high customer and service orientation and high sense of responsibility
• Have a reliable and systematic way of working
• Are willing to learn and develop technical and soft skills
• Have high motivation and willingness to work in a global team.

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes
• Dynamic and creative team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Work schedule: Monday to Sunday from 09 AM - 06 PM (39 hours a week)