Customer Service Representative (German) - Relocation support in Porto

Grow-Talent.com; Berlin; On-site; EUR 13,000 - 20,000; Part time

Benefits offered by this job

Relocation support

2 weeks training + nesting (on site)

Friendly atmosphere

Job summary

Grow-Talent.com is seeking a German-speaking Customer Service Representative to join our Porto team. You will handle bank client inquiries via phone, chat and email and present bank products in a sales-oriented way. The role is fixed-term for 6 months with potential extension and relocation support is provided.

Requirements include native/fluent German, English at least B2 level, and strong communication skills. This on-site position offers training and growth within a dynamic team.

Qualifications

• Native or fluent German (spoken and written).
• English proficiency at least B2 level.

Responsibilities

• Handle all incoming contacts from bank clients via phone, chat and email.
• Present the product range in a sales-oriented way and support marketing campaigns.
• Provide accurate, valid information using available tools and processes.
• Ensure a high quality customer service experience and seek improvements.

Skills

German (native/fluent)

English (B2)

Job description

Customer Service Representative (German) - Relocation support in Porto

Job Openings Customer Service Representative (German) - Relocation support in Porto

About the job Customer Service Representative (German) - Relocation support in Porto

Grow-Talent.com is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German-speaking Customer Representativeto join their teams in Porto.

Position: Customer Service Representative

Location: Porto, Portugal

Employment type: fixed term (6 months) with possibility of extension / permanent contract

Remuneration: Base salary + bonuses

DUTIES AND RESPONSIBILITIES:

• Handle allincoming contacts from bank clients via phone,chat and email (appointments,income statements, PIN/TAN orders for online banking,implementation of card blocking,mediation between the customer and other bank branches, feedback)
• Provide excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer experience
• Use adequate tools, processesand/or methodsto ensure the provision ofaccurate, valid, and complete information
• Present the product range in a sales-oriented way, support of central marketing campaigns

REQUIREMENTS:

• Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
• Ability to listen actively,identify, apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customers
• Ability to take stressful situations well

OFFER:

• A relocation support
• Working hours Monday - Friday 8 AM - 5 PM with a possibility of change to8:00 am 8:00 pm in the future
• 2 weeks of training + 1 week of nesting (100% on site)
• A dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential