Customer Service Officers – All Locations

Back4good; Deutschland; Vor Ort; EUR 28.000 - 38.000; Vollzeit

Zusammenfassung

Back 4 Good in Germany seeks Customer Service Officers to join their Customer Contact Centre serving virtual banking customers. You will respond to enquiries via phone, internet, and email, delivering a professional phone banking service and managing inquiries to achieve targets while adhering to service standards.

Candidates should hold a Diploma or Degree, with 3 years in customer service in a financial institution as an advantage, and demonstrate strong verbal and written communication

Qualifikationen

• Diploma or degree holder.
• 3 years experience in customer service/contact centre within a financial institution an advantage.
• Experience in customer relationship handling.
• Strong verbal and written communications skills.
• Independent and able to work under pressure.

Aufgaben

• Answer inbound/outbound calls and manage internet and email communications.
• Provide a professional phone banking service and handle enquiries.
• Achieve sales targets and follow service standards.
• Report suspicious fraud cases, major incidents and customer feedback to respective departments.
• Ensure all operational activities comply with regulatory requirements.

Kenntnisse

Customer service

Verbal communication

Written communication

Ausbildung

Diploma or Degree

Jobbeschreibung

Back 4 Good are working for a large organisation who wish to source a number of Customer Service Officers to work in their Customer Contact Centre and provide one-stop-services to virtual banking customers .

You will deliver a professional phone banking service through answering enquiries , by handling inbound/outbound calls and managing internet and email communications .

You will achieve sales targets and follow the service standards established by the organisation.

You will report suspicious fraud cases, major incidents and customer feedback to respective departments .

Ensure all operational activities are in full compliance with the organisation’s requirements and regulatory authorities .

Qualifications

• Diploma or Degree Holder
• 3 years experience in customer service/contact centre within a financial institution an advantage .
• Experience in customer relationship handling .
• Strong verbal and written communications skills
• Independent and able to work under pressure .