Customer Service Manager Systems & Export

Viking GmbH; Bad Oldesloe; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A multinational service provider located in Bad Oldesloe is seeking a Customer Service Manager Systems & Export. The ideal candidate will lead a team to enhance customer service, drive efficiency, and ensure alignment with EMEA operations. A strong background in customer service leadership and experience in the industrial sector is required. This office-based role involves occasional travel to engage with customers, offering a unique opportunity to contribute to operational excellence in a customer-focused environment in the DACH and Balkans region.

Qualifikationen

• Minimum 5 years of experience leading a customer service team in the industrial sector.
• Proven success in driving organizational change and improving service quality.
• Strong influencing skills and ability to collaborate effectively at all levels.

Aufgaben

• Lead and manage a team of 6–7 customer service professionals.
• Oversee customer service processes including quotes and order processing.
• Partner with the EMEA Sales team and assess internal processes.

Kenntnisse

Fluency in German

Fluency in English

Leadership skills

Customer service excellence

Ausbildung

Bachelor’s degree in Business Administration or related field

Tools

SAP

Microsoft Office

ERP systems

Jobbeschreibung

Customer Service Manager Systems & Export

To support our continued growth and regional operations, we are seeking a motivated professional to join our team as Customer Service Manager Systems & Export.

Role overview:

The Customer Service Manager Systems & Export is a hands-on manager responsible for building and leading a high-performing team to deliver outstanding customer service and actively contribute to the growth of our business in the DACH and Balkans region.

The role drives a customer-centric organization, leads process improvements, and develops team competencies to ensure fast, accurate responses to customer inquiries while optimizing turnover, margin, and cash flow for the company.

You will be the local representative of the EMEA Operations team and as such will take part in the execution of the Operations. Together with the Local Sales Manager (LSM), you will be responsible and accountable for the performance of the region.

Key responsibilities:

• Lead and manage a team of 6–7 customer service professionals, ensuring excellent service and business performance
• Develop team competencies through coaching and training
• Oversee end-to-end customer service, including quotes, order processing, deliveries, e-invoicing, claims, and technical inquiries
• Supervise direct reports in Customer Service and execute strategies to optimize service quality and costs
• Partner with the EMEA Sales team, visiting customers and developing tailored service solutions (with distributors for example)
• Assess and improve internal processes to maximize efficiency and resources
• Coordinate with Sales and Product Management on demand analysis and inventory optimization
• Act as a bridge between local staff and Viking EMEA management, ensuring alignment with policies and objectives
• Monitor performance, prepare reports, and take corrective actions as needed
• Coordinate the handling of claims with the Quality Manager

Qualifications and experience:

• Minimum 5 years of experience leading a customer service team in the industrial sector, with a track record of achieving results
• Ability to inspire a customer-centric mindset within your team and embody the values that set Viking EMEA apart
• Proven success in driving organizational change and delivering measurable improvements in service quality and efficiency
• Bachelor’s degree (or equivalent) in a relevant field such as Business Administration, Commercial, or Supply Chain

Personal characteristics:

• Fluency in German and English is required
• Strong team management and leadership skills with a proven ability to motivate and develop others
• Excellent verbal and written communication skills
• Solid administrative and IT skills (ERP and Microsoft Office); SAP experience is a plus
• Flexible and adaptable, able to respond quickly to changing circumstances
• Solution-oriented, pragmatic, results-driven, and committed to continuous improvement
• Highly independent and proactive in managing responsibilities
• Strong influencing skills and ability to collaborate effectively at all levels of the organization

Location / Traveling / Reporting line:

This is an office-based role with rare occasional travelling once/twice per year to visit customers. You will report to the EMEA Head of Customer Service.

Why join Viking EMEA?

This is an exciting opportunity to take a leadership role in a growing, customer-focused company operating across multiple countries.

You will play a key part in shaping operational excellence, driving team performance, and delivering outstanding service to our customers in the DACH and Balkans region.

Sie möchten es genau wissen? / Take a closer look:

Diese Stellenanzeige richtet sich an alle Personen (m/w/d), unabhängig von der sozialen und/oder ethnischen Herkunft, des Geschlechts, der Religion, der Weltanschauung, einer Behinderung, des Alters, der sexuellen Identität und/oder Orientierung, die Teil der Minimax Viking Familie werden möchten.

This job advertisement is aimed at all persons (m/f/d), regardless of social and/or ethnic origin, gender, religion, belief, disability, age, sexual identity and/or orientation, who would like to become part of the Minimax Viking family.

Viking GmbH | Industriestraße 10/12 | 23840 Bad Oldesloe | www.viking-emea.com
Viking GmbH | Industriestraße 10/12 | 23840 Bad Oldesloe | Germany | www.viking-emea.com