Customer Service Manager (m/f/d)

Nunc; Konstanz; Hybrid; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A coffee innovation company is seeking a Customer Love Agent to provide outstanding support and build lasting relationships with customers. You will assist with inquiries, provide technical help, and ensure customer satisfaction. The ideal candidate has experience in customer service, enjoys connecting with the community, and speaks fluent German and English. This role offers a hybrid working model and various benefits including fitness programs and home office setup.

Leistungen

Fitness programs

Childcare subsidies

Home coffee supply

Hybrid working opportunity

Qualifikationen

• 1–2 years of experience in customer service or direct customer interaction.
• Enjoy connecting with the community and asking questions.
• Structured, independent, and responsible working style.

Aufgaben

• Provide empathetic and knowledgeable support to customers.
• Handle inquiries related to orders and deliveries.
• Support customers with technical questions about products.
• Build lasting customer relationships.
• Collaborate with teams to improve customer experience.

Kenntnisse

Customer service experience

Empathy

Communication skills

Fluent in German and English

Tools

AI-supported tools

Jobbeschreibung

Background

Join Next Level Coffee, the trailblazers behind nunc., our cutting-edge IoT coffee ecosystem. We're on a mission to revolutionize home coffee experiences with our premium products—coffee machine, grinder, app, and more. Launched in 2025, nunc. combines innovation and convenience for coffee lovers everywhere. With strong financial backing and a dynamic team, we're poised for rapid growth. Ready to transform the way the world enjoys coffee? Join us!

So what is the role?

As a Customer Love Agent, you’ll be the human voice and the heart of our customer experience. With genuine empathy and the support of helpdesk and AI tools, you’ll ensure that each customer receives an outstanding and personalized experience, from the very first interaction to building long-term relationships:

• You provide empathetic and knowledgeable support, assist customers in their purchase decisions, and follow up personally to ensure satisfaction.

• You take care of customer inquiries related to orders and deliveries.

• You support customers with technical questions, including setup, usage, and troubleshooting of the nunc..

• You build lasting customer relationships by representing the nunc. brand in a human and authentic way.

• You work closely with other teams to continuously improve the overall customer experience.

This is the next level you achieve after 6 months:

• You are familiar withnunc. and ourCustomer Love Manifesto, and you use the availabletools efficiently to support our customers.

• You have akeen sense for our customers' needs and handle their requests withprecision and empathy.

• You have builtpositive customer relationships and actively contributed to shaping ourcommunity.

• You contribute to thecontinuous improvement of thenunc. experience journey through yourinsights and customer closeness.

What you need for this role:

• You bring 1–2 years of experience in customer service or direct customer interaction, ideally with initial exposure to the coffee world or the hospitality industry.

• You arecommunicative,empathetic, and genuinelyenjoy connecting with our community, asking questions, and growing together.

• You enjoy working with AI-supported tools, but you also know when human judgment is needed and you’re committed to maintaining a personal connection with our customers.

• You speakfluent German and English.

• Astructured,independent, andresponsible working style completes your profile.

What we deliver on:

• We want to do great stuff with a great team – this only works with a #nofilterand #nobullshitattitude.
• Huge opportunity to join early stage and build a company – you work on our common vision, product and values!
• You are best in class – and are enabled to make best in classdecisions.
• We loveworking visuallyand with the end result in mind, then get there by building fast and learning fast.
• We love humans, we love coffee and working with the coffee community, from farm to cup.
• Hybrid working - you work in Munich, Berlin or Konstanz, additionally once a month we meet for 2-4 days in Konstanz, the Alps, or Mallorca.
• Your home office setup tailored to your workday needs.
• Fitness programs, childcare subsidies, a home coffee supply, and many more benefits await you.