Customer Service Consultant (m/f/d) McD

OSI Europe; Gersthofen; Hybrid; EUR 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Attractive salary package

Company pension scheme

30 vacation days

Flexible hybrid working

Modern working environment

International colleagues

Good public transport access

Bike program

Screening by company doctor

Canteen

Zusammenfassung

OSI Europe is seeking a Customer Service Consultant (m/f/d) for McDonald’s coverage. You will understand restaurant operations, deliver training, and provide technical and business support to McDonald’s QA teams across Europe.

The role involves regular travel, collaboration with multiple internal and external stakeholders, and creating reports on quality findings and projects. Fluent German and English are required.

Qualifikationen

• University degree in Food Technology or related field.
• Experience in food industry production.
• Sound knowledge of food hygiene and safety.
• Strong communication and interpersonal skills.
• Willingness to travel regularly.

Aufgaben

• Gain understanding of restaurant operations and OSI processes.
• Provide training and consultancy to McDonald’s ATCQ teams.
• Support McDonald’s QA teams at European, divisional and country levels.
• Create regular and ad-hoc reports on visit findings and quality statistics.
• Monitor CCPs in restaurants to ensure product quality.
• Investigate product complaints and support root cause analysis.
• Represent OSI within the McDonald’s system.
• Deliver product training to McCOPCO and franchise locations.
• Collaborate with senior management, QA, R&D, production and supply chain teams.

Kenntnisse

Food Technology

Communication skills

German fluency

English fluency

Travel willingness

Production experience

Quality knowledge

Ausbildung

Food Tech degree

Jobbeschreibung

About OSI

OSI Europe is a leading company in the food industry, specializing in the production of high-quality food products. With several production sites in Europe and a global distribution network, we offer first-class solutions for customers worldwide.

About OSI

OSI Europe is a leading company in the food industry, specializing in the production of high-quality food products. With several production sites in Europe and a global distribution network, we offer first-class solutions for customers worldwide.

Customer Service Consultant (m/f/d) McD.

What your job includes

• Ensuring a strong understanding of restaurant operations and products within the OSI organization
• Supporting McDonald’s ATCQ teams by providing training and consultancy services to address agreed improvement topics and objectives
• Providing technical and business support to McDonald’s QA teams at European, divisional and country level
• Creating regular and ad-hoc reports on visit findings, quality statistics, product updates and individual projects as well as maintaining the relevant databases
• Monitoring operational and technical Critical Control Points (CCPs) in restaurants to ensure OSI products are served at optimum product quality
• Investigating product complaints, reporting findings appropriately and supporting root cause analysis and corrective actions
• Acting as an ambassador for OSI within the McDonald’s system at all times
• Supporting McCOPCO and franchise restaurants by delivering product training and sharing best-practice approaches
• Working closely with internal stakeholders including senior management, quality assurance, product development and production teams as well as external McDonald’s ATCQ, QA and Supply Chain teams and other partners

What we expect from you

• University degree or comparable qualification in Food Technology, Food Science or a related field
• Professional experience in the food industry, ideally within a production environment
• Sound technical knowledge of food production, raw materials and cleaning processes
• Knowledge of relevant food hygiene as well as health and safety legislation
• Good sensory evaluation skills
• Strong communication skills and the ability to communicate confidently across different hierarchy levels
• Strong ability to build and maintain relationships
• Fluent in German and English, both written and spoken
• Willingness to travel regularly

What we offer you

We are a company with flat hierarchies, value-based corporate culture and a pronounced customer orientation in a special market. We know that the commitment of our employees is the basis of our success. We therefore support you by quickly giving you responsibility and developing you according to your talents.

Other Benefits

• Attractive salary package including vacation and special annual pay
• Company pension scheme
• 30 vacation days per calendar year
• Special vacation days
• Flexible Working time in hybrid working model
• Work in a modern and future-oriented working environment
• Experienced management, friendly international colleagues and respectful cooperation
• Good public transport connections and free parking on site
• Job Bike
• Bike lovers will find shower facilities, as well as changing rooms and lockers
• Possibility for screening by company doctor
• Fantastic canteen