Customer Resolution Specialist (m/f/d) AIRBUS

AERO HighProfessionals GmbH; Hamburg; Vor Ort; EUR 45.000 - 55.000; Vollzeit

Zusammenfassung

A leading staffing provider in the aerospace industry is seeking a Customer Resolution Specialist for a permanent position in Hamburg. The role involves managing customer orders, ensuring satisfaction, and training customers on e-commerce platforms. Candidates should have a Bachelor's degree, 2+ years in customer service, and experience with SAP. This position offers above-average pay, a 35-hour workweek, and opportunities for career advancement.

Leistungen

Permanent employment contract

Above-average pay

Flexible handling of overtime

Attractive company pension plan

Qualifikationen

• Minimum of 2 years’ experience in customer service, order management, or material procurement.
• Experience in logistics and/or aviation is an advantage.
• Proactive, customer-oriented mindset with strong analytical skills.

Aufgaben

• Manage customer-specific open orders and follow up on quotations.
• Build and maintain strong customer satisfaction.
• Maintain and develop customer service quality levels.

Kenntnisse

Customer service

Order management

Strong analytical skills

Intercultural awareness

SAP

Google Workspace

Fluent English

Ausbildung

Bachelor’s degree in Business Administration or related field

Tools

SAP

Google Workspace

Jobbeschreibung

Join AERO – a partner of Airbus and one of the largest staffing providers in the aerospace industry. Secure a permanent position with assignment at our client, receive equal pay, and lay the foundation for potential permanent employment with Germany’s largest aircraft manufacturer in Hamburg through your excellent work!

Benefits

• A permanent employment contract
• Above-average pay and equal pay
• A 35-hour work week
• Comprehensive support during the hiring process and as an employee
• Opportunity for permanent placement with Germany’s largest aerospace company
• Attractive company pension plan
• Flexible handling of overtime, either through compensatory time off or payout

Key Responsibilities

• Manage customer‑specific open orders proactively and follow up on quotations, claims, and orders in line with KPIs
• Build and maintain strong customer satisfaction through quick and qualified responses
• Maintain and develop customer service quality levels, supporting high standards in spare parts and related services
• Support internal and external communication regarding customer material order performance
• Assist in securing on‑time material delivery to meet customer expectations
• Train and support customers in using e-commerce platforms
• Participate in back‑up arrangements during absences of other Customer Resolution Specialists
• Contribute to periodic functional and cross‑functional activities, including projects and team meetings

Requirements

• Bachelor’s degree in Business Administration, Supply Chain, Logistics, or related field
• Minimum of 2 years’ experience in customer service, order management, or material procurement
• Experience in logistics and/or aviation is an advantage
• Strong knowledge of SAP and Google Workspace applications
• Proactive, customer‑oriented mindset with strong analytical skills
• Ability and willingness to work in a fast‑paced environment
• Excellent communication skills and intercultural awareness
• Fluent English language skills
• Ability to support and train customers on e-commerce platforms

We look forward to receiving your application! This position is offered as temporary employment in the aerospace industry, compensated with equal pay. This provides you with planning security as well as the opportunity for permanent placement within the client’s organization.

At AERO – a partner of Airbus – you will be supported from the very beginning by specialists in all areas, including application, hiring, payroll, business travel, secondment, and any other questions you may have.

Please submit electronic application documents only, consisting of a detailed CV, a brief cover letter including your salary expectations, and your certificates (school, training, and employment references, as well as any other relevant certificates) with a maximum file size of 4 MB. Please use the “APPLY NOW!” button.