Customer order manager (d/f/m) AIRBUS

AERO HighProfessionals GmbH; Hamburg; On-site; EUR 65,000 - 79,000; Full time

Benefits offered by this job

Unlimited contract

35-hour workweek

30 days annual leave

Equal Pay model

Overtime flexibility

Job summary

Arbeitsagentur in Hamburg-Finkenwerder seeks a Customer Order Manager to oversee repair, lease, and exchange orders, coordinating with customers, suppliers and repair stations across the supply chain.

You will manage ongoing order execution, respond to inquiries, and drive process improvements while maintaining SLAs and cost controls. Strong English skills are required; other EU languages are a plus.

Qualifications

• Completed Bachelor's degree in a relevant field.
• Several years of experience in planning, scheduling, procurement, or order management.
• Experience in customer support and process coordination.
• Project management and process improvement skills, with cost control and data analysis.
• Strong MS Office skills (Excel) and SAP/Google Workspace experience.

Responsibilities

• Serve as primary contact for repair, lease, and exchange orders and inquiries.
• Coordinate order processing across customers, suppliers, and repair stations.
• Ensure on-time execution with service level targets.
• Address process status, commercial matters, and urgent AOG requests.
• Analyze issues and coordinate solutions with stakeholders.
• Daily coordination with repair stations to meet schedules, costs, and quality.
• Inform customers about repair statuses and available alternatives.
• Support material and procurement management and reporting.
• Contribute to end-to-end supply chain delivery performance.

Skills

Project management

Process coordination

Customer support

Data analysis

Intercultural communication

Organizational skills

Resilience

Service-oriented communication

Education

Bachelor’s degree in Industrial Engineering/Business Administration/Economics/technical field

Tools

SAP

Google Workspace

Microsoft Excel

Job description

As a Customer Order Manager (m/w/d) in Hamburg Finkenwerder, you will play a key role in managing repair, lease, and exchange orders. In this position, you will coordinate order processing for customers, suppliers, and repair stations across the entire supply chain.

Your tasks:

• You will serve as the primary point of contact for repair, lease, and exchange orders, as well as for inquiries from international customers and repair stations.
• You will manage ongoing order execution and conversion activities while ensuring compliance with agreed service level performance targets.
• In direct customer interactions, you will respond to questions regarding process status, commercial matters, and urgent AOG (Aircraft on Ground) requests.
• You will analyze customer-related issues, complaints, and deviations, and coordinate appropriate solutions with internal and external stakeholders.
• Daily coordination with repair stations will be part of your responsibilities, ensuring adherence to schedules, costs, and quality standards.
• You will ensure that customers are informed promptly and transparently about repair statuses and available service alternatives.
• In addition, you will support material and procurement management activities, contribute to performance reporting, and participate in continuous improvement projects.
• In day-to-day operations, you will maintain an end-to-end view of the supply chain and contribute to reliable delivery performance.

VORAUSSSETZUNGEN:

• Completed Bachelor's degree, ideally in Industrial Engineering, Business Administration, Economics, or a technical field.
• Several years of professional experience in planning and scheduling, procurement, customer service, supplier management, or order management.
• Experience in customer support and process coordination across operational workflows.
• Confident in project management and process improvement, ideally with a focus on cost control and data analysis.
• Good user knowledge of MS Office, particularly Excel, as well as solid experience with SAP and Google Workspace.
• Very good written and spoken English; French, German, and Spanish are considered an asset.
• High level of resilience, sense of responsibility, and strong organizational skills.
• Intercultural awareness and clear, service-oriented communication skills.

Benefits:

• An unlimited employment contract
• 35-hour workweek
• 30 days of annual leave
• An annual salary of around 72.000 €
• An attractive package following the Equal Pay model
• Flexible handling of overtime through compensatory time-off or payment

Working hours: Full-time, 35 hours per week.