Customer Information Manager

Bank of Communications Frankfurt Branch; Frankfurt; On-site; EUR 55,000 - 90,000; Full time

Benefits offered by this job

30 days annual leave

Transportation subsidies

Meal vouchers

Cafeteria on site

In-house fitness center

Intercultural exchange

Hobby groups

Panoramic break room

Job summary

Bank of Communications Frankfurt Branch is seeking a Customer Information Manager to join a dynamic, multicultural team supporting international trade and banking operations. You will manage client data securely, support payments, FX trading, and cash management, and collaborate with relationship managers across departments.

The role emphasizes strong analytical skills, bilingual Chinese/English capabilities, and collaboration within an experienced, international banking environment in Frankfurt.

Qualifications

• Bachelor's degree or higher in Finance, Economics, Accounting, Taxation, or related discipline.
• Professional qualifications such as CPA, CFA, or FRM are highly desirable.
• Strong quantitative and statistical analysis skills; proficiency in Microsoft Office, especially Excel and Word.
• Proficiency in Chinese and English, with basic German language skills (CEFR A1/A2 or higher).
• Excellent communication and interpersonal skills; ability to coordinate with internal and external stakeholders.

Responsibilities

• Perform internal control duties within the department's middle office, including ongoing monitoring of corporate clients' operations and key market information relating to their industries and regions.
• Oversee post-loan monitoring activities; assist relationship managers with periodic monitoring, KYC due diligence, PD rating updates, and loan administration in the 531 system.
• Compile business statistics for the Marketing Department and respond to inquiries with accurate data.
• Handle account opening for non-credit clients and initiate payments and foreign exchange transactions.
• Centrally manage and archive business documentation and client records; manage department email inbox.

Skills

Quantitative analysis

Communication skills

Interpersonal skills

Bilingual: Chinese & English

Education

CPA/CFA/FRM desirable

Tools

Excel

Word

531 system

Job description

As a Customer Information Manager at the Bank of Communications Frankfurt Branch, you will be joining a dynamic team within a reputable global banking institution. Established in 2007, our Frankfurt branch serves as a crucial link between China and Europe, facilitating international trade and financial transactions. With a dedicated workforce of around 40 Chinese and German professionals across seven specialized departments, our branch offers a collaborative and multicultural work environment. You will play a pivotal role in managing customer information, ensuring efficient and secure handling of client data to support our diverse range of services including payment processing, foreign exchange trading, and cash management. This position offers an exciting opportunity to contribute to our mission of bridging financial operations between continents while enhancing client relationships through effective information management. If you are passionate about the banking industry and possess strong analytical skills, we invite you to become part of our innovative team.

Tasks

• Perform internal control duties within the department's middle office, including ongoing monitoring of corporate clients' operations and key market information relating to their industries and regions, as well as early-warning and ad hoc monitoring of existing credit clients.
• Oversee post-loan monitoring activities, reminding and assisting relationship managers to complete periodic monitoring, on-site visits, KYC due diligence, PD rating updates, and loan administration tasks in the 531 system in a timely manner.
• Compile business statistics for the Marketing Department, respond to internal and external enquiries, and provide accurate and timely business data and client information.
• Handle account opening for non-credit clients, KYC updates, and the initiation of payment and foreign exchange transactions.
• Centrally manage and archive business documentation and client records.
• Manage and use the department's email inbox.
• Draft written materials, update the Operating Handbook, organise and arrange meetings, and prepare memoranda.
• Perform other tasks assigned by the department supervisor.

Requirements

• Bachelor's degree or higher in Finance, Economics, Accounting, Taxation, or a related discipline.
• Professional qualifications such as CPA, CFA, or FRM are highly desirable.
• Strong quantitative and statistical analysis skills, with proficiency in Microsoft Office, particularly Excel and Word.
• Proficiency in Chinese and English, with basic German language skills (CEFR level A1/A2 or higher).
• Excellent communication and interpersonal skills, with the ability to coordinate effectively with internal and external stakeholders.
• Previous experience in banking or corporate finance is preferred.

Benefits

• Employment in a small, flexible team with the opportunity to gain comprehensive insights into all aspects of banking.
• Independent and diverse responsibilities within an international bank featuring streamlined communication channels.
• Performance-based compensation along with standard banking benefits such as transportation subsidies and meal vouchers.
• A modern workplace environment located in Frankfurt's banking district, complete with a cafeteria.
• Post-work activities including various hobby groups and access to an in-house fitness center.
• Opportunities for intercultural exchange within a collegial and familial atmosphere.
• 30 days of annual leave with two additional days off on December 24th and 31st.
• A break room offering panoramic views of Frankfurt's skyline, providing a space to relax and enjoy coffee.

Join our vibrant Frankfurt team as a Customer Information Manager, bridging China and Europe. Excel in international trade, payments, and finance. Enhance your career with global banking leaders.