Customer Experience & Operations Associate (f/m/d)

Circus Group; Düsseldorf; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

An innovative food technology company in Germany is looking for a Customer Experience & Operations Specialist to oversee the daily operations of robotic kitchens. You'll ensure exceptional service, troubleshoot technical issues, and communicate with customers. The ideal candidate should have a problem-solving mindset and prior experience in hospitality or tech-enabled services. Enjoy benefits like hands-on experience with robotic systems, a monthly mobility budget, and opportunities for learning and development.

Leistungen

Monthly mobility budget

Discounted Urban Sports Club membership

In-house training opportunities

Qualifikationen

• Experience in hospitality, food operations, or tech-enabled services is a plus.
• Willingness to learn basic technical troubleshooting.

Aufgaben

• Monitor robotic kitchen systems and take action if issues occur.
• Maintain cleanliness and organization in the kitchen.
• Handle customer inquiries with empathy and clarity.
• Collaborate with technical teams to improve kitchen performance.

Kenntnisse

Problem-solving mindset

Excellent customer service

Strong communication skills in English and German

Hands-on approach

Jobbeschreibung

Our Mission

At Circus, we’re redefining food with autonomous kitchens powered by robotics and AI. From culinary creation to production and operations, everything runs on seamlessly integrated automation. We’re rolling out our robotic kitchen systems across Germany, together with some of the country’s leading partners in retail and food. To make it happen, we’re building a hands‑on team of Deployment & Operations Managers to lead site launches and drive local execution.

About the Role

As a Customer Experience & Operations Specialist, you’re the local expert ensuring smooth daily operations of our robotic kitchen while delivering an exceptional service experience. You’ll be the face of Circus for customers, addressing questions or feedback and making sure every dish leaves our kitchen perfectly. When something doesn’t go as planned, you’ll know how to diagnose the issue—whether that means a software glitch, a hardware reset, or an ingredient replacement. It’s a mix of hands‑on work, active problem‑solving, and customer interaction.

Your Daily Business

• Monitor the performance of robotic kitchen systems and take immediate action if irregularities occur (resetting, checking configurations, or liaising with tech support).
• Maintain kitchen cleanliness, organization, and food prep readiness in line with hygiene standards.
• Quality checks and assurance.
• Handle customer inquiries or issues with empathy, clarity, and action‑oriented follow‑through.
• Support continuous process improvement by sharing feedback with the wider team on learnings flowing into product improvement.
• Collaborate with technical teams to improve kitchen reliability and performance.
• Take ownership of operational readiness, from ingredient delivery to final meal presentation.

Base Qualifications

• A problem‑solving mindset and willingness to learn basic technical troubleshooting (training provided).
• Pride in providing excellent customer service and representing an innovative brand.
• Hands‑on approach—comfortable with both people‑facing and practical kitchen tasks.
• Prior experience in hospitality, food operations, or tech‑enabled service environments is a plus.
• Reliable and adaptable, with strong communication skills in English and German.

Preferred Qualifications

• Background or interest in robotics, automation, or food technology.
• Experience in customer‑facing or field‑based technical support roles.
• Enthusiasm for learning in a fast‑paced, innovative environment.

Our Offer

• Hands‑On Experience: Work directly with cutting‑edge robotic food production systems.
• Learning and Development: Broaden your skills with cross‑functional learning and in‑house training.
• Mobility Benefits: Receive a 50€ monthly mobility budget and a subsidized Dance Mobility subscription for E‑Bike/E‑Moped.
• Well‑Being: Enjoy access to discounted Urban Sports Club membership and Wellhub options.
• Collaborative Culture: Join a close‑knit team that thrives on ownership, problem‑solving, and teamwork.
• Future Opportunities: Be part of a rapidly growing company shaping the future of food automation.