Customer Engagement Manager - Saarland, RLP, Hessen

Proclinical; Frankfurt; On-site; EUR 70,000 - 95,000; Full time

Job summary

Proclinical is seeking a Customer Engagement Manager to partner with specialist treatment centres and selected community-based specialists involved in patient management. This field-based role combines scientifically driven, needs-based engagement with a patient-focused approach to optimise patient care pathways.

The ideal candidate holds a scientific degree or related business background, with fluency in German and English, strong relationship-building skills, and willingness to travel within

Qualifications

• University degree in a scientific discipline or a business degree with scientific affinity.
• Relevant pharmaceutical sales certification and/or scientific qualification.
• Ability to communicate complex scientific information clearly and credibly.

Responsibilities

• Network & Stakeholder Management: build and maintain long-term relationships with healthcare experts and multidisciplinary teams within specialist treatment centres.
• Centre understanding: develop knowledge of centre structures, decision-making processes, and patient pathways.
• Stakeholder connections: identify and connect key stakeholders across hospitals, office-based specialists, nursing networks, patient advocacy groups, and regional decision-makers.
• Collaboration: support collaboration between stakeholders to strengthen patient care and treatment access.
• Product Positioning: collaborate with marketing to develop tailored engagement strategies and communicate product value propositions clearly.
• Market & Strategy: maintain understanding of disease areas, treatment pathways, clinical evidence, and the competitive landscape.
• Territory & Account Strategy: develop and execute strategic customer engagement plans to support product adoption and market growth.

Skills

Relationship building

Stakeholder management

Communication of scientific info

German & English fluency

Travel willingness

Team collaboration

Education

Degree in Life Sciences/Pharmacy/Biomedical Sciences or related business degree

Job description

Know your territory. Build meaningful connections. Help shape the future of care.

Proclinical is seeking a Customer Engagement Manager who will partner with specialised treatment centres and selected community-based specialists involved in patient management.

This field-based position combines scientifically driven, needs-based engagement with a patient-focused approach, supporting collaboration across multidisciplinary stakeholders to help optimise patient care pathways.

We are looking for someone who enjoys building relationships, identifying opportunities across complex healthcare networks, and taking ownership of delivering successful market adoption within their territory.

Responsibilities:

Network & Stakeholder Management

• Build and maintain long-term relationships with healthcare experts and multidisciplinary teams within specialist treatment centres.
• Develop a strong understanding of centre structures, decision-making processes, and patient pathways.
• Identify and connect key stakeholders across the healthcare ecosystem, including hospitals, office-based specialists, nursing networks, patient advocacy groups, and regional decision-makers.
• Support collaboration between stakeholders to strengthen patient care and treatment access.

Product Positioning

• Collaborate closely with marketing and brand teams to develop tailored engagement strategies.
• Communicate product value propositions clearly and effectively to specialist healthcare professionals.
• Maintain a strong understanding of disease areas, treatment pathways, clinical evidence, and the competitive landscape.

Territory & Account Strategy

• Develop and execute strategic customer engagement plans to support product adoption, sales performance, and market growth.
• Organise local educational programmes, sponsorship initiatives, and stakeholder meetings that facilitate scientific exchange and disease awareness.
• Support the development of sustainable relationships within key accounts.

Sales & Customer Engagement

• Promote products in line with company objectives and compliance requirements.
• Ensure healthcare professionals have a clear understanding of product features, benefits, and appropriate use.
• Implement targeted sales and marketing initiatives to encourage product acceptance and utilisation.
• Utilise a range of communication channels, including face-to-face meetings, email, webinars, video conferencing, and telephone engagement.

Market Insight & Analysis

• Collect and analyse market intelligence relating to customer needs, market trends, and competitor activities.
• Monitor developments within the therapeutic area and assess their potential commercial impact.
• Provide regular insights, recommendations, and feedback to management and cross-functional teams.

Reporting & Compliance

• Maintain regular communication with management regarding territory developments, achievements, and opportunities.
• Ensure full adherence to all applicable legal, regulatory, industry, and internal compliance requirements.

Key Skills and Requirements:

• University degree in a scientific discipline (e.g. Life Sciences, Pharmacy, Biomedical Sciences) or a business degree with a strong scientific affinity.
• Relevant pharmaceutical sales certification and/or scientific qualification.
• Ability to communicate complex scientific information clearly, accurately, and credibly.
• Strong relationship-building, networking, and stakeholder management skills.
• High level of personal credibility, professionalism, and accountability.
• Self-motivated, proactive, and solution-oriented approach.
• Results-driven mindset with strong execution capability.
• Ability to thrive in a dynamic and evolving environment.
• Strong analytical skills with the ability to interpret data and derive actionable insights.
• Fluency in German and English (written and spoken).
• Willingness to travel extensively and undertake occasional overnight stays within the assigned territory.
• Residence within the assigned territory is preferred.

If you are having difficulty in applying or if you have any questions, please contact Niklas Kaminski at [e-mail].