Customer Engagement Manager - NRW

Proclinical; Köln; On-site; EUR 70,000 - 110,000; Full time

Job summary

Proclinical's client seeks a Customer Engagement Manager to drive the introduction and growth of an innovative therapy in specialist HS care. The role blends account management, stakeholder engagement, and healthcare network development across clinicians and multidisciplinary teams to support treatment adoption and improve patient outcomes.

This commercially minded professional will build strong relationships, identify key stakeholders, develop territory plans, and communicate product

Qualifications

• Experience in healthcare account management and stakeholder engagement within pharma or HS care.
• Ability to analyse market and clinical data to inform engagement strategies.
• Strong communication skills to convey scientific information clearly and compliantly.

Responsibilities

• Develop and maintain relationships with healthcare professionals and multidisciplinary teams.
• Identify and engage key stakeholders across the patient care pathway.
• Collaborate with internal teams to implement customer engagement and account strategies.
• Communicate product information clearly, credibly, and in compliance.
• Create territory plans to drive product adoption and growth.
• Support educational activities and stakeholder meetings.
• Utilise multiple channels to maintain engagement with customers.
• Gather market intelligence and feedback for internal stakeholders.
• Provide regular territory updates and recommendations.
• Ensure activities comply with legal, regulatory, and company requirements.

Skills

Stakeholder engagement

Relationship building

Analytical thinking

Scientific communication

Education

Life sciences/pharmacy/business degree

Pharmaceutical sales accreditation

Job description

Join us at an exciting launch phase where your expertise in customer engagement can help shape the future of HS care while growing your own career.

Our client is seeking a Customer Engagement Manager to support the introduction and growth of an innovative therapy within a specialist healthcare area. This field-based role combines account management, stakeholder engagement, and healthcare network development, working closely with healthcare professionals and multidisciplinary teams to support treatment adoption and improve patient outcomes.

This is an excellent opportunity for a commercially minded professional who enjoys building strong relationships, navigating complex healthcare environments, and contributing to the success of a growing therapy portfolio.

Responsibilities:

• Develop and maintain strong relationships with healthcare professionals, clinical experts, and multidisciplinary care teams.
• Identify, engage, and connect key stakeholders across the patient care pathway.
• Collaborate with internal teams to deliver effective customer engagement and account strategies.
• Communicate product information in a clear, credible, and compliant manner.
• Create and implement territory plans to drive product adoption and commercial growth.
• Support educational activities, stakeholder meetings, and disease awareness initiatives.
• Utilise multiple communication channels to maintain effective customer engagement.
• Gather and analyse market intelligence, customer insights, and competitor activity.
• Provide regular territory updates, recommendations, and feedback to internal stakeholders.
• Ensure all activities comply with relevant legal, regulatory, and company requirements.

Key Skills and Requirements:

• Degree in Life Sciences, Pharmacy, Business, or a related field.
• Pharmaceutical sales accreditation and/or a relevant scientific qualification.
• Strong ability to communicate scientific and clinical information effectively.
• Proven relationship-building and stakeholder management skills.
• Self-motivated, results-oriented, and commercially aware.
• High levels of integrity, accountability, and professionalism.
• Strong analytical and problem-solving capabilities.
• Ability to work effectively in a dynamic and evolving environment.
• Fluent in German and English.
• Willingness to travel regulary within the assigned territory.