Customer Care Specialist

DiliTrust; München; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading SaaS company in Munich is seeking a customer support professional to enhance client satisfaction. The ideal candidate should have 2 to 5 years of experience in customer support, with excellent English and German skills. Responsibilities include responding to customer requests, ensuring ticket quality, and contributing to team structure. Join a dynamic team dedicated to transforming legal departments globally in a supportive work environment.

Leistungen

Positive work environment

Career development opportunities

Qualifikationen

• 2 to 5 years of experience in customer support.
• Excellent proficiency in English and German (written/oral).
• Good interpersonal skills and comfort with clients.

Aufgaben

• Analyze, qualify, and respond to all customer requests.
• Ensure precise follow-up and adapt communication internally.
• Guarantee overall quality in ticket handling.

Kenntnisse

Customer support experience

Fluent English

Fluent German

Interpersonal skills

Listening skills

Curiosity for new technologies

Jobbeschreibung

Are you ready to join the Legal Tech revolution?

As a leading SaaS publisher in Europe, DiliTrust is transforming legal departments worldwide with cutting-edge technology.

Our impact: From general assembly reports to AI-assisted contract lifecycle management, our teams across France, Spain, Italy, Canada, Mexico, and the MEA region are the driving force behind our global success. We are proud to provide daily support to 2,400 clients in 64 countries, with 80% being large companies listed on major markets in Europe, North America, and the Middle East.

Our ambition: To be the first French legal tech company to achieve unicorn status, with a valuation exceeding one billion euros.

Our commitment: DiliTrust is recognized for offering a positive and stimulating work environment. We are proud to have been awarded the "Happy at Work" and "Tech at Work" labels since 2019.

Your missions:

• Analyze, qualify, and respond to all functional or technical customer requests
• Ensure precise follow-up and adapt communication internally and with the client
• Guarantee overall quality in ticket handling through regular checks
• Master the internal tools used for ticket tracking
• Support internal requests related to our solution and its ecosystem
• Develop expertise in product, business, and security
• Understand the technical challenges surrounding the DiliTrust universe
• Contribute to structuring the team and the Customer Success department
• Be involved in the escalation process

Your profile:

• 2 to 5 years of experience in customer support
• Excellent proficiency in English and German (written/oral)
• Good interpersonal skills and are comfortable with clients and on the phone
• A genuine interest in customer satisfaction
• Good listening skills, autonomy, and rigour
• Curiosity to discover new functional areas and openness to new technologies.
• Finally, you are ambitious and wish to join a human adventure above all!

Recruitment process:

• Talent Acquisition Interview
• Manager Interview
• Chief Customer Officer Interview