Health Care Customer Service Representative

Jobtailor; Deutschland; Vor Ort; EUR 25.000 - 35.000; Vollzeit

Zusammenfassung

Jobtailor in Germany is seeking a motivated customer service professional to handle inbound and outbound calls in a high‑tech environment, addressing insurance, billing, and payment questions. You will prepare and respond to information requests from patients and account holders, and work to secure timely payments in compliance with applicable laws.

The role requires 1+ years in a call center or customer service setting, with preferred knowledge of medical terminology and healthcare billing.

Qualifikationen

• 1+ years of experience in a Call Center or Customer Service function.
• Knowledge of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred.
• Strong organization skills.
• Ability to work in a fast-paced, deadline-oriented environment.
• Demonstrates flexibility in scheduling and assignments.
• Ability to work cooperatively within a team-based environment.
• Bilingual candidates will provide additional support for bilingual calls.

Aufgaben

• Handling inbound and outbound calls in a high-tech environment.
• Resolving questions regarding insurance, financial assistance, and processing payments.
• Making and answering calls in the name of the client to resolve billing and payment issues.
• Responding to requests for information by patient/account holders in a professional manner.
• Acting to gain payment or arrangement of payment on behalf of the client.
• Following client-specific protocols and policies when carrying out duties.
• Investigating and responding to client enquiries as needed.
• Entering and monitoring payment arrangements.
• Adhering to all FDCPA, FCRA, HIPAA and other applicable laws.

Kenntnisse

Call Center experience

Healthcare billing knowledge

Organizational skills

Team-based environment

Bilingual (optional)

Tools

Call center software

Jobbeschreibung

Responsibilities

• Handling inbound and outbound calls in a high‑tech environment
• Resolving general questions regarding insurance, financial assistance, and processing payments
• Making and answering calls in the name of the client to resolve billing and payment issues
• Responding to requests for information by patient/account holders in a professional manner
• Acting to gain payment or arrangement of payment on behalf of the client
• Following client‑specific protocols and policies when carrying out duties
• Investigating and responding to client enquiries as needed
• Entering and monitoring payment arrangements
• Adhering to all FDCPA, FCRA, HIPAA and other applicable laws

Requirements

• 1+ years’ experience working in a Call Center or Customer Service function
• Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred
• Strong organization skills
• Ability to work successfully in a fast‑paced, deadline‑oriented environment
• Demonstrates flexibility in scheduling and assignments
• Ability to work successfully and cooperatively within a team‑based environment
• Bilingual candidates will provide additional support for bilingual calls

Tools & Technologies

• call center software