Technical Support Advisor, Polish

Jobtailor; Deutschland; Remote; EUR 32.000 - 46.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a Customer Support Specialist to provide technical assistance to customers using medical devices. You will troubleshoot device issues and guide users through product functionality.

You will coordinate repair or replacement processes, deliver accurate documentation, and ensure compliance with support procedures. The role requires Polish at C2 and English at C1, strong communication and problem-solving skills, and optional professional experience in customer service.

Qualifikationen

• Polish at C2 level and English at C1 level.
• High School Diploma required.
• Customer Service and Technical Support skills.
• Complaint handling and call center experience preferred.
• Strong communication and problem-solving abilities.

Aufgaben

• Provide technical support for customers using medical devices, including troubleshooting device issues.
• Guide customers on product functionality.
• Coordinate repair or replacement processes when needed.
• Deliver customer support and accurate documentation.
• Follow compliance and support procedures.

Kenntnisse

Polish (C2)

English (C1)

Customer Service skills

Technical Support skills

Complaint Handling skills

Call Center Experience

Strong Communication skills

Problem Solving skills

Ausbildung

High School Diploma

Jobbeschreibung

• Provide technical support for customers using medical devices, including troubleshooting device issues
• Guide customers on product functionality
• Coordinate repair or replacement processes when needed
• Deliver customer support and accurate documentation
• Follow compliance and support procedures

Requirements

• Polish at C2 level and English at C1 level
• High School Diploma
• Customer Service skills
• Technical Support skills
• Complaint Handling skills
• Call Center Experience
• Strong Communication skills
• Problem Solving skills
• Professional experience is preferred but not required.

Core Competencies

Demonstrates expertise in providing technical support for medical devices, including troubleshooting and guiding customers on product functionality. Proficient in customer service, complaint handling, and maintaining compliance with support procedures.

Highest-signal resume keywords

• Technical Support Skills
• Troubleshooting Skills
• Customer Service Skills
• Call Center Experience
• Strong Communication Skills

Soft Skills

• Problem Solving Skills
• Complaint Handling Skills

Industry Keywords

• Medical Devices
• Compliance Procedures
• Customer Support
• Accurate Documentation