Customer and Product Support Expert (f/m/d)

GoHiring GmbH; Deutschland; À distance; EUR 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Remote-friendly culture

Biannual team offsites

Structured onboarding

Autonomy and learning opportunities

Advanced technical setup

Résumé du poste

GoHiring GmbH is seeking a customer-facing Service Specialist to champion the voice of customers and partners. You will handle requests through Zendesk, resolve issues, and collaborate with multiple teams to drive optimal outcomes.

You will also contribute to keeping orders and customer data organized, write Help Center articles, and support campaign management. A long-term, full-time role in a dynamic, remote-friendly environment awaits.

Qualifications

• Fluent in German and English.
• Experience in a customer-facing service environment.
• Clear communication via email, phone, or video.

Responsabilités

• Be the voice of customers and partners, ensuring quick, thoughtful responses.
• Resolve challenges using Zendesk and occasional calls.
• Collaborate with teams to share tricky cases and achieve best outcomes.
• Keep operations smooth by managing data and analyses behind the scenes.
• Create Help Center articles or reports and assist with partner discussions.
• Identify opportunities for improvement and automation with other teams.

Connaissances

German and English

Customer service

Communication

Organizational skills

Outils

Zendesk

Description du poste

GOhiring is the leading software company for automated job posting and recruiting analytics. With our tool, recruiters can manage the entire job posting process in one place – from data-driven multiposting campaigns to in-depth analysis along the candidate journey. We help recruiters make the most out of their online job postings.

Your Role

• Be the voice of our customers and partners: As a key member of our service team, you shape the customer and partner experience from the very first interaction. You’re the go-to person who makes sure every request is handled quickly, thoughtfully, and with care.
• Solve challenges with ease: Through our ticketing system (Zendesk) and occasional customer calls, you guide complex issues to clear solutions.
• Collaborate to excel: You share tricky cases with your teammates in daily service catch-ups and work closely with colleagues from other GOhiring teams and partners to find the best possible outcomes.
• Keep things running smoothly: From managing orders and maintaining customer data to conducting analyses, you are an operations expert who makes sure everything is in order behind the scenes.
• Enjoy variety every day: One day you’re writing articles for our Help Center or reports, the next you’re in discussions with job boards or supporting campaign management - no two days are alike.
• Drive improvement: You spot opportunities for optimization and automation, partnering with Customer Success, Product, and Finance to continuously enhance our product and services.

Your Profile

• Full written and spoken fluency in German and English.
• You have gained professional experience in a customer-facing service or support environment, preferably in a digital B2B environment or working with complex products.
• You thrive on supporting others and communicating clearly comes naturally to you, whether it’s via email, phone, or video.
• Staying organized in fast-paced situations is second nature to you.
• You’re seeking a full-time role where you can contribute your strengths and grow with us over the long term.

Why GOhiring?

• Remote culture: Work from where you are most productive, whether that be at home, while traveling or in co-working spaces.
• Meeting the team: We get together twice a year for company offsites in different locations. Plus, you'll meet up with your direct team two more times each year.
• World-class team and onboarding: Here you can meet the team that will guide you through our hands-on onboarding, so you will be in good hands from the very beginning.
• Making a big difference in a small team: Direct collaboration, high-trust, lots of creative freedom, autonomy and learnings from each other.
• Technical set-up: We’ll get everything you need to ensure you have the best technical and system setup of your choice.
• Competitive package: Perfect mix of base salary, performance-related bonuses and great perks!

Want to work together on the future of recruiting?

Diversity and equal opportunity are very important to us. We are happy about the interest of all candidates and strive to provide feedback as quickly as possible.