Consultant Post-Market Surveillance & Operations (m/f/d)

BAYOOMED; Berlin, Darmstadt, München; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Flexible work hours

Company pension plan

Growing vacation quota

Job summary

BAYOOMED is seeking an Inhouse Service Engineer for Post-Market Surveillance & Operations. You will act as a technical contact for customers, support service operations and ensure smooth operation of hardware and software medical devices.

Your role includes handling post-market surveillance activities, creating reports, and supporting QA with documentation. A hybrid model with on-site and home-office options is offered.

Qualifications

• Completed studies in natural sciences/engineering or related fields (computer science, medical technology, etc.)
• Proven relevant experience with medical devices or software
• Professional service/support experience is a plus
• Fluent German and English considered essential

Responsibilities

• Act as technical contact for customers
• Assist in service support and operation of hardware and software medical products
• Support post-market surveillance and quality assurance tasks
• Maintain and update technical documentation
• Support Operations Managers in listed areas

Skills

Requirements Engineering

Software Engineering

Customer orientation

German language

English language

Education

Natural sciences/engineering degree

Job description

You will act as a technical contact for customers, assist in service support and operation of BAYOOMED medical devices, support post-market surveillance, cybersecurity assessments and reports such as PMS plan, PSUR and root cause analysis.

Requirements Engineering, Software Engineering

We are strongest when we work together as a team—that’s why we operate a hybrid model with at least three days per week on-site at the respective location and two days working flexibly from home.

As (Inhouse) Service Engineer Post-Market-Surveillance & Operations (m/f/d) for our BAYOOMED team, you will support our customers as a technical contact person and assist in service support and the operation of our hardware and software-based medical products. Your area of activity includes a varied spectrum of customer contact, troubleshooting, participation in quality assurance and the maintenance of technical documentation. You will also support our Operations Managers in the following areas.

• Collection and evaluation of relevant information as part of post-market surveillance
• Checking product databases and cybersecurity exploits
• Creation and maintenance of documents and reports (e.g. PMS plan, PSUR, trends)
• Root cause analysis, corrective and preventive measures

Equipped with a workstation full of smartphones, tablets, laptops, Macs and the latest medical hardware, you will work closely with our development team on continuous product improvement, drawing on your practical experience.

Your profile

• Completed studies in natural sciences/engineering or related fields (computer science, medical technology, etc.) comparable training or equivalent experience in computer science/medical technology
• Proven relevant, extensive experience with a wide range of medical devices or software
• Professional experience in service support
• Distinct customer orientation
• Knowledge of operating systems (Windows, Android, iOS), cloud providers and apps is an advantage
• Experience in working with ticket systems
• Proactive, independent and solution-oriented way of working
• Very good written and spoken German and English skills
• Enjoy working with smartphones, tablets and hardware in general
• Knowledge of international laws, regulations, directives and standards in the medical device environment (e.g. ISO 13485, MDR) an advantage

In addition to your technical and professional know-how, you are characterized by your social skills. You are reliable, committed and flexible. You are able to actively listen and analyze customer requirements in a well-founded manner and have a high degree of independence as well as a strong ability to work in a team. Above all, you are a thinker.

Here’s what you can expect

Diverse teams of co-thinkers and customers who work together collaboratively and as equals

A positive error culture – we celebrate successes and continuously improve our collaboration

BAYOONIVERSITY for experience exchange, training, tech talks and company events

Growing vacation quota with company affiliation

Bright offices, themed meeting rooms, fresh fruit, coffee and cold drinks

Opportunities to actively contribute to exciting and challenging tasks and projects

Flexible work hours and models where no work hours are lost (lifetime work account)

Performance-based pay plus the option of a company pension plan

Locations with excellent public transportation and highway access

Flat hierarchies in cross-functional teams

About us

The BAYOONET Group, with locations in Darmstadt, Berlin, Munich, Cologne, Ludwigsburg, Höhn, Basel and Mannheim, has been designing customized software and hardware in a wide range of variants for over 25 years. We are one of the top IT companies in Germany and consist of:

Each of our projects incorporates the ideas, visions, creative contributions, and technical expertise of every team member, which makes all the difference.