Post-Market Surveillance & Operations Engineer

bayoonet Aktiengesellschaft; Deutschland; Remote; USD 60,000 - 80,000; Full time

Job summary

bayoonet Aktiengesellschaft is seeking an Inhouse Service Engineer for Post-Market-Surveillance & Operations to support their customers with technical inquiries regarding medical products. The role involves troubleshooting, quality assurance participation, and document maintenance.

Candidates should have a background in natural sciences or engineering, considerable experience with medical devices, and excellent German and English language skills. Team collaboration and independence are essential for this position.

Qualifications

• Proven relevant experience with a range of medical devices.
• Very good written and spoken German and English skills.
• Proactive and solution-oriented approach to work.

Responsibilities

• Support customers as a technical contact for service.
• Assist in troubleshooting and quality assurance.
• Maintain technical documentation and reports.

Skills

Customer orientation

Troubleshooting

Knowledge of operating systems

Experience with ticket systems

Medical device knowledge

Education

Completed studies in natural sciences/engineering or related fields

Tools

Windows

Android

iOS

Job description

You will act as a technical contact for customers, assist in service support and operation of BAYOOMED medical devices, support post-market surveillance, cybersecurity assessments and reports such as PMS plan, PSUR and root cause analysis.

Requirements Engineering,Software Engineering

We are strongest together as a team – that’s why we work in a hybrid model with at least three days a week on site at the respective location and two days flexibly remotely.

As (Inhouse) Service Engineer Post-Market-Surveillance & Operations (m/f/d) for our BAYOOMED team, you will support our customers as a technical contact person and assist in service support and the operation of our hardware and software-based medical products. Your area of activity includes a varied spectrum of customer contact, troubleshooting, participation in quality assurance and the maintenance of technical documentation. You will also support our Operations Managers in the following areas.

• Collection and evaluation of relevant information as part of post-market surveillance
• Checking product databases and cybersecurity exploits
• Creation and maintenance of documents and reports (e.g. PMS plan, PSUR, trends)
• Root cause analysis, corrective and preventive measures

Equipped with a workstation full of smartphones, tablets, laptops, Macs and the latest medical hardware, you will work closely with our development team on continuous product improvement, drawing on your practical experience.

Your profile

• Completed studies in natural sciences/engineering or related fields (computer science, medical technology, etc.) comparable training or equivalent experience in computer science/medical technology
• Proven relevant, extensive experience with a wide range of medical devices or software
• Professional experience in service support
• Distinct customer orientation
• Knowledge of operating systems (Windows, Android, iOS), cloud providers and apps is an advantage
• Experience in working with ticket systems
• Proactive, independent and solution-oriented way of working
• Very good written and spoken German and English skills
• Enjoy working with smartphones, tablets and hardware in general
• Knowledge of international laws, regulations, directives and standards in the medical device environment (e.g. ISO 13485, MDR) an advantage

In addition to your technical and professional know-how, you are characterized by your social skills. You are reliable, committed and flexible. You are able to actively listen and analyze customer requirements in a well-founded manner and have a high degree of independence as well as a strong ability to work in a team. Above all, you are a thinker.

What you can expect

Diverse teams of co-thinkers and customers who work together collaboratively and as equals

A positive error culture – we celebrate successes and continuously improve our collaboration

BAYOONIVERSITY for experience exchange, training, tech talks and company events

Growing vacation quota with company affiliation

Bright offices, themed meeting rooms, fresh fruit, coffee and cold drinks

Active participation opportunities in exciting and challenging tasks and projects

Flexible working hours and models where no working hours are forfeited (lifetime working time account)

Performance-related pay plus the option of a company pension scheme

Locations with excellent public transport and highway connections

Flat hierarchies in cross-functional teams

Thinkers wanted

About Us

The BAYOONET Group, with locations in Darmstadt, Berlin, Munich, Cologne, Ludwigsburg, Höhn, Basel and Mannheim, has been designing customized software and hardware in a wide range of variants for over 25 years. We are one of the top IT companies in Germany and consist of:

Each of our projects incorporates the ideas, visions, creative achievements and professional expertise of every single contributor, which makes all the difference.