Consultant Post-Market Surveillance & Operations (m/f/d)

bayoonet Aktiengesellschaft; Deutschland; On-site; USD 60,000 - 80,000; Full time

Job summary

bayoonet Aktiengesellschaft is seeking an Inhouse Service Engineer for Post-Market-Surveillance & Operations to support their customers with technical inquiries regarding medical products. The role involves troubleshooting, quality assurance participation, and document maintenance.

Candidates should have a background in natural sciences or engineering, considerable experience with medical devices, and excellent German and English language skills. Team collaboration and independence are essential for this position.

Qualifications

• Proven relevant experience with a range of medical devices.
• Very good written and spoken German and English skills.
• Proactive and solution-oriented approach to work.

Responsibilities

• Support customers as a technical contact for service.
• Assist in troubleshooting and quality assurance.
• Maintain technical documentation and reports.

Skills

Customer orientation

Troubleshooting

Knowledge of operating systems

Experience with ticket systems

Medical device knowledge

Education

Completed studies in natural sciences/engineering or related fields

Tools

Windows

Android

iOS

Job description

As (Inhouse) Service Engineer Post-Market-Surveillance & Operations (m/f/d) for our BAYOOMED team, you will support our customers as a technical contact person and assist in service support and the operation of our hardware and software-based medical products. Your area of activity includes a varied spectrum of customer contact, troubleshooting, participation in quality assurance and the maintenance of technical documentation. You will also support our Operations Managers in the following areas.

• Collection and evaluation of relevant information as part of post-market surveillance
• Checking product databases and cybersecurity exploits
• Creation and maintenance of documents and reports (e.g. PMS plan, PSUR, trends)
• Root cause analysis, corrective and preventive measures

Equipped with a workstation full of smartphones, tablets, laptops, Macs and the latest medical hardware, you will work closely with our development team on continuous product improvement, drawing on your practical experience.

Your profile

• Completed studies in natural sciences/engineering or related fields (computer science, medical technology, etc.) comparable training or equivalent experience in computer science/medical technology
• Proven relevant, extensive experience with a wide range of medical devices or software
• Professional experience in service support
• Distinct customer orientation
• Knowledge of operating systems (Windows, Android, iOS), cloud providers and apps is an advantage
• Experience in working with ticket systems
• Proactive, independent and solution-oriented way of working
• Very good written and spoken German and English skills
• Enjoy working with smartphones, tablets and hardware in general
• Knowledge of international laws, regulations, directives and standards in the medical device environment (e.g. ISO 13485, MDR) an advantage

In addition to your technical and professional know-how, you are characterized by your social skills. You are reliable, committed and flexible. You are able to actively listen and analyze customer requirements in a well-founded manner and have a high degree of independence as well as a strong ability to work in a team. Above all, you are a thinker.