Community Coordinator

COREcruitment Ltd; Bremen; On-site; EUR 32,000 - 42,000; Full time

Job summary

COREcruitment Ltd presents a Community Coordinator role in Bremen, welcoming members, tenants and visitors with a professional and brand-aligned approach. You will assist day-to-day operations, support events, and work with location teams, suppliers, and partners to deliver a standout member experience.

You’ll engage in CRM usage, events coordination, and local engagement activities while upholding safety, compliance, and smooth operations across the workspace.

Qualifications

• Confident ambassadorial communicator with focus on people and service.
• Strong organisational skills to manage competing priorities.
• Proactive, hands-on approach to resolve issues early.
• Comfortable using CRM and operational systems; training provided.
• Team player with willingness to support growth of others.
• Professional, positive, and solution-focused attitude aligned with brand values.

Responsibilities

• Be the first point of contact for members, tenants and visitors with a warm, professional welcome.
• Resolve or escalate member and visitor issues promptly to exceed expectations.
• Manage incoming calls and direct enquiries to create a positive community impression.
• Support community events and local engagement while watching quality and budget.
• Share handover notes and communicate upcoming events with colleagues.
• Contribute ideas for member communications and social media content with marketing.
• Provide peer/buddy support across locations and assist operations day-to-day.

Skills

Customer service

Communication

Organization

Team player

Problem-solving

Tools

HubSpot

Resonate

Expansive

Riskproof

Office RnD

Job description

Community Coordinator

We are looking for a warm, proactive, and highly organised Community Coordinator to be the welcoming face of our clients vibrant workspace community.

In this reception-based role, you will be the first point of contact for members, tenants, and visitors creating a positive first impression, supporting day-to-day operations, and helping deliver an outstanding member experience.

You will work closely with the location team, building and property-management partners, cleaning and maintenance providers, and third parties as required.

What You’ll Do

Member Experience & Community

• Be the first point of contact for all members, tenants, and visitors, delivering a warm, professional, and brand-aligned welcome.


• Resolve or elevate member and visitor issues promptly, ensuring every interaction meets or exceeds expectations.


• Manage incoming calls, directing enquiries efficiently while creating a positive impression of the community.


• Support community events, activities, and local engagement initiatives, ensuring quality, consistency, and budget adherence.


• Share daily handover notes and communicate upcoming events and activities with colleagues.


• Contribute ideas for member communications, social-media content, and local engagement in collaboration with the marketing team.


• Provide peer and buddy support across your own and other locations.

Sales & Business Performance

• Support the delivery of ancillary revenue targets, including meeting rooms, events, and additional services.


• Proactively identify opportunities to drive income and progress sales enquiries.


• Conduct tours and manage enquiries in line with the member journey and sales process.


• Maintain accurate and compliant use of CRM and sales systems, including HubSpot.


• Record meeting-room bookings, ancillary sales, and event income in line with SOPs.


• Support sales-related projects, including competitor research, local market insight, and CRM data management.

Operations, Safety & Compliance

• Maintain reception and welcome-desk cover, arranging cover for breaks and meetings in line with brand standards.


• Manage post, deliveries, access-control requests, and contractor sign-ins in line with building standards.


• Report maintenance issues and health-and-safety concerns promptly, escalating where necessary.


• Conduct building walks, opening and closing checks, and operational audits as required.


• Build strong, collaborative relationships with suppliers and third-party partners.


• Support the day-to-day operation of the workspace, including meeting-room setup, shared areas, tea points, supplies, and refreshments.


• Provide hands-on support for events, meetings, and activities taking place on site.

Systems & Reporting

• Use business systems effectively and compliantly, including HubSpot, Resonate, Expansive, Riskproof, and Office RnD.

What Success Looks Like

Your performance will be measured against Balanced Scorecard targets, including:

• Committed occupancy and EBITDA


• NPS and member feedback


• Compliance standards


• Member advocacy and engagement


• Colleague engagement and performance feedback


• Peer, regional, senior-leadership, and stakeholder feedback

What We’re Looking For

• A confident, ambassadorial, and collaborative communicator with a genuine passion for people and service.


• Strong organisational skills and the ability to manage competing priorities in a fast-paced environment.


• A proactive, hands-on approach with the ability to identify opportunities and resolve issues before they elevate.


• Comfortable using CRM and operational systems; full training will be provided.


• A team player who is committed to personal development and supporting the growth of others.


• A professional, positive, and solution-focused attitude that reflects our values.