Community Manager

Mindspace; Hamburg; Vor Ort; EUR 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Generous annual leave

Meal benefits

Gift vouchers

Subsidized public transport

Flexible office swap

Moving office support

AI-powered language learning

Team events

Zusammenfassung

Mindspace is hiring a Community Manager in Hamburg to deliver outstanding member experiences. You will be the primary contact for corporate members, manage relationships, and drive customer success initiatives with a focus on retention and satisfaction.

Join a fast-moving, people-driven team in a design-led workspace. You’ll collaborate with Sales and Operations, nurture the community, and continuously improve service standards to exceed KPI targets.

Qualifikationen

• Bachelor's degree in a related field.
• Experience in face-to-face customer service and sales.
• Strong verbal and written communication skills.
• High level of German, both written and spoken.
• Proactive, practical mindset with the ability to take initiative.
• Strong multitasking and prioritization skills in a fast-paced environment.
• Ability to anticipate customer needs and translate feedback into action.
• Experience working in a startup or fast-moving environment, ideally within hospitality or another service-oriented industry.

Aufgaben

• Acting as the primary point of contact for members, ensuring a seamless and high-quality experience at all times
• Managing member accounts and ongoing relationships, with a strong focus on satisfaction, retention, and long-term loyalty
• Driving customer success initiatives through proactive engagement, personalized service, and efficient issue resolution
• Actively managing and improving key performance indicators, including member retention, Net Promoter Score (NPS), and ancillary revenue
• Identifying risks to member satisfaction or retention early and addressing them with thoughtful, solution-oriented approaches
• Ensuring close collaboration with the Sales Team to never miss an upsell or contract extension opportunity
• Ensuring close collaboration with operations and maintenance teams to maintain smooth daily operations and service excellence
• Creating a welcoming, professional, and hospitality-driven environment tailored to the needs of corporate and enterprise members
• Engaging and nurturing the community through meaningful touchpoints and carefully selected activities
• Continuously refining service processes and standards based on member feedback and KPI insight

Kenntnisse

German language

Customer service

Sales

Communication

Multitasking

Initiative

Relationship building

Hospitality mindset

Ausbildung

Bachelor's degree in related field

Jobbeschreibung

At Mindspace, work doesn't feel like work

Since 2014, we've been creating flexible, design-led workspaces across Europe, Israel, and the US where people - startups, enterprises, entrepreneurs, and digital nomads - can thrive. With over 15,000 members in 45 locations, we blend hospitality, style, and innovation so every space feels alive.

Why you'll love it here

Because great member experiences are built by people who genuinely care. At Mindspace, Community Managers are at the center of it all - building relationships, solving problems, creating connections, and shaping the day-to-day experience of the space.

You'll work in a fast-moving, people-driven environment where no two days look exactly the same. This role combines customer success, hospitality, account management, and community building, giving you the opportunity to make a real impact on member satisfaction, retention, and the overall experience of the space.

What You Bring To The Table

You're naturally people-oriented and thrive on building meaningful relationships. You know how to make people feel welcomed, supported, and valued while ensuring everything runs smoothly behind the scenes.

You're proactive, organized, and comfortable balancing multiple priorities at once. You stay calm under pressure, adapt quickly when things change, and approach challenges with a practical, solutions-first mindset. Most importantly, you take ownership, communicate thoughtfully, and genuinely enjoy creating exceptional experiences for others.

Requirements

What you'll do

• Acting as the primary point of contact for members, ensuring a seamless and high-quality experience at all times
• Managing member accounts and ongoing relationships, with a strong focus on satisfaction, retention, and long-term loyalty
• Driving customer success initiatives through proactive engagement, personalized service, and efficient issue resolution
• Actively managing and improving key performance indicators, including member retention, Net Promoter Score (NPS), and ancillary revenue
• Identifying risks to member satisfaction or retention early and addressing them with thoughtful, solution-oriented approaches
• Ensuring close collaboration with the Sales Team to never miss an upsell or contract extension opportunity
• Ensuring close collaboration with operations and maintenance teams to maintain smooth daily operations and service excellence
• Creating a welcoming, professional, and hospitality-driven environment tailored to the needs of corporate and enterprise members
• Engaging and nurturing the community through meaningful touchpoints and carefully selected activities
• Continuously refining service processes and standards based on member feedback and KPI insight

What Makes You a Great Fit

• Bachelor's degree in a related field
• Previous experience in face-to-face customer service and sales
• Strong verbal and written communication skills
• High level of German, both written and spoken
• A proactive, practical mindset with the ability to think on your feet and take initiative
• Strong multitasking and prioritization skills in a fast-paced environment
• The ability to anticipate customer needs and translate feedback into action
• Experience working in a startup or fast-moving environment, ideally within hospitality or another service-oriented industry

What We Offer

• Generous annual leave allowance, including birthdays off
• Meal benefits via a lunch card
• Gift vouchers for birthdays and Christmas
• Subsidized public transport subscriptions
• Flexible office swap opportunities
• Moving office support fund
• AI-powered language learning access
• Engaging team events and year-end celebrations

If you enjoy creating great experiences, building strong relationships, and being part of a collaborative team that keeps things moving - Mindspace is your kind of place.

Mindspace is an equal-opportunity employer.