Community Manager

Mindspace; Berlin; Vor Ort; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A leading flexible workspace provider is searching for a Community Manager in Berlin to ensure an outstanding customer experience. The ideal candidate will manage member relationships and drive customer success while fostering a welcoming environment. This role requires strong communication skills, proficiency in German, and a collaborative spirit. The company values a creative problem-solver who thrives in a dynamic environment and contributes to member satisfaction and retention.

Qualifikationen

• Must possess a BA degree.
• Demonstrated customer service experience required.
• Strong verbal and written communication skills essential.
• High proficiency in German, both oral and written is necessary.

Aufgaben

• Act as primary contact for members ensuring quality experience.
• Manage member accounts focusing on satisfaction and retention.
• Drive customer success through engagement and issue resolution.
• Collaborate with Sales Team for upsell opportunities.

Kenntnisse

Customer service

Communication

Multi-tasking

Problem-solving

Sales

Ausbildung

BA degree in a related field

Jobbeschreibung

Overview

Founded in 2014, Mindspace is a leading flexibleible workspaceworkspace provider with ann expanding footprint in Europe, Israel and the US. Our design-led office spaces and on-demand offerings such as meeting rooms, event spaces and daily offices provide the ideal solution for enterprise companies, startups, small businesses, entrepreneurs and digital nomads adapting to today’s fast-evolving hybrid work environment. Mindspace is considered a lifestyle brand that has been bringing hospitality into the world of work, always putting service and experience first. A profitable operator, Mindspace has over 15.000 members in 45 prime locations spread across cities such as San Francisco, New York, Miami, London, Berlin, Frankfurt, Amsterdam, Tel Aviv, Warsaw, Bucharest, and more.

Why you’ll love working at Mindspace?

Mindspace is a place where employees can thrive and further develop their skill set in an inspiring and nurturing environment: great vibe, employee wellbeing, diverse community, boutique design. You’ll work with some of the best people in the industry, who love what they do. You’ll be part of a global company with deep respect and understanding for the local culture of each of its markets. Our growth is intrinsically connected to that of our employees, and as a Mindspace employee, you’ll be presented with long term career opportunities, globally.

Who is the ideal Mindspacer?

You’re a team player. You take pride in what you do and have a mindset of “I’m all in” when you do it. You know when to take action and how to take the areas of your responsibility to the next level - excellence is the name of the game. You know how to ‘read the room’ and understand the professional environment you’re in.

About the position

Reporting directly to the Area Manager, this full-time position is based in Berlin. As Community Manager, you will play a central role in delivering an outstanding customer success-driven experience for our members, supported by a strong foundation in hospitality.

This role focuses on long-term member satisfaction, retention, and account management, while maintaining the welcoming, high-touch service Mindspace is known for. You will act as the first and go-to point of contact for members, managing their journey from onboarding through daily operations with professionalism, warmth, and attention to detail.

You are naturally service-oriented and thrive on building meaningful relationships. With excellent communication skills and a proactive mindset, you anticipate needs, resolve challenges efficiently, and continuously look for ways to elevate the member experience. As Community Manager, you are the heart of the space - combining structured customer success strategies with a genuine hospitality mindset that makes members feel supported, valued, and at home.

Responsibilities

• Acting as the primary point of contact for members, ensuring a seamless and high-quality experience at all times
• Managing member accounts and ongoing relationships, with a strong focus on satisfaction, retention, and long-term loyalty
• Driving customer success initiatives through proactive engagement, personalized service, and efficient issue resolution
• Actively managing and improving key performance indicators, including member retention, Net Promoter Score (NPS), and ancillary revenue
• Identifying risks to member satisfaction or retention early and addressing them with thoughtful, solution-oriented approaches
• Ensuring close collaboration with the Sales Team to never miss an upsell or contract extension opportunity.
• Ensuring close collaboration with operations and maintenance teams to maintain smooth daily operations and service excellence
• Creating a welcoming, professional, and hospitality-driven environment tailored to the needs of corporate and enterprise members
• Engaging and nurturing the community through meaningful touchpoints and carefully selected activities
• Continuously refining service processes and standards based on member feedback and KPI insight

Requirements

• BA degree in a related field - a must
• Demonstrated face-to-face customer service and sales experience
• Strong verbal and written communication skills
• High level of German – both oral and written
• Practical, creative fast-thinker, fast on your feet and highly aware that others rely on you kind of person
• Multi-tasking and prioritizing should be a walk in the park for you
• Able to translate trends into actionable ways that anticipate customer and market needs
• Experience working in a fast-paced startup environment, ideally within hospitality or a hands-on, physical product/service setting

Mindspace is an equal-opportunity employer.