Clinical Applications Team Lead

Jobtailor; Deutschland; Remote; EUR 70.000 - 110.000; Vollzeit

Zusammenfassung

Jobtailor seeks a Clinical Applications Specialist to lead multi-site implementations, train customers, and drive adoption of healthcare software solutions.

You will coordinate projects, manage stakeholders, mentor teammates, and ensure quality systems compliance while traveling up to 50% to support USCAN customers.

Qualifikationen

• Bachelor's degree in a clinical, healthcare, or related field, or equivalent experience.
• Minimum 5 years of clinical applications, implementation, healthcare technology, or customer training experience.
• Demonstrated experience leading complex customer implementations and training programs.
• Strong project coordination, organizational, and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to travel up to 50% in USCAN to support customer and team needs.
• Must be legally authorized to work in the United States.
• Employment visa sponsorship is not available now or in the future.
• Desirable: Nuclear Medicine Technologist (CNMT), RT(N), PET certification, or equivalent clinical credential.
• Desirable: Previous team lead, supervisor, mentoring, or people leadership experience.
• Desirable: Experience developing training programs, onboarding curricula, and process documentation.
• Desirable: Experience with quality improvement and operational excellence initiatives.

Aufgaben

• Manage Clinical Applications Specialist project assignments and workload distribution.
• Coordinate customer training schedules, go-lives, workflow assessments, and implementation activities.
• Monitor project timelines, risks, and resource constraints.
• Partner with Project Managers and cross-functional stakeholders to achieve implementation milestones.
• Forecast resource needs and provide escalation support for complex customer situations.
• Conduct site audits assessing implementation quality, customer readiness, workflow adoption, and training effectiveness.
• Review implementation documentation, deliverables, customer outcomes, feedback, surveys, and adoption metrics.
• Ensure compliance with quality systems, implementation procedures, and documentation standards.
• Develop corrective action plans when quality gaps are identified.
• Lead onboarding, mentoring, coaching, and development of new Clinical Applications Specialists.
• Design and deliver ongoing product, clinical, workflow, and process training.
• Partner with Product Management, Engineering, and Customer Success on product-update training.
• Lead team meetings, operational reviews, office hours, and issue resolution.
• Foster accountability, collaboration, continuous improvement, and customer focus.
• Own and govern Clinical Applications process documentation, SOPs, work instructions, templates, and implementation tools.
• Lead process improvement initiatives and establish metrics and reporting mechanisms.

Kenntnisse

Project Coordination

Stakeholder Management

Communication Skills

Mentoring

Problem-Solving

Organizational Skills

Collaboration

Ausbildung

Bachelor's degree in a clinical, healthcare, or related field, or equivalent experience

Tools

Implementation Tools

SOPs

Work Instructions

Templates

Jobbeschreibung

• Manage Clinical Applications Specialist project assignments and workload distribution
• Coordinate customer training schedules, go-lives, workflow assessments, and implementation activities
• Monitor project timelines, risks, and resource constraints
• Partner with Project Managers and cross-functional stakeholders to achieve implementation milestones
• Forecast resource needs and provide escalation support for complex customer situations
• Conduct site audits assessing implementation quality, customer readiness, workflow adoption, and training effectiveness
• Review implementation documentation, deliverables, customer outcomes, feedback, surveys, and adoption metrics
• Ensure compliance with quality systems, implementation procedures, and documentation standards
• Develop corrective action plans when quality gaps are identified
• Lead onboarding, mentoring, coaching, and development of new Clinical Applications Specialists
• Design and deliver ongoing product, clinical, workflow, and process training
• Partner with Product Management, Engineering, and Customer Success on product-update training
• Lead team meetings, operational reviews, office hours, and issue resolution
• Foster accountability, collaboration, continuous improvement, and customer focus
• Own and govern Clinical Applications process documentation, SOPs, work instructions, templates, and implementation tools
• Lead process improvement initiatives and establish metrics and reporting mechanisms

Requirements

• Bachelor's degree in a clinical, healthcare, or related field, or equivalent experience
• Minimum 5 years of clinical applications, implementation, healthcare technology, or customer training experience
• Demonstrated experience leading complex customer implementations and training programs
• Strong project coordination, organizational, and problem-solving skills
• Excellent communication and stakeholder management abilities
• Ability to travel up to 50% in USCAN to support customer and team needs
• Must be legally authorized to work in the United States
• Employment visa sponsorship is not available now or in the future
• Successful completion of a drug screen, as applicable
• Desired: Nuclear Medicine Technologist (CNMT), RT(N), PET certification, or equivalent clinical credential
• Desired: Previous team lead, supervisor, mentoring, or people leadership experience
• Desired: Experience developing training programs, onboarding curricula, and process documentation
• Desired: Experience with quality improvement and operational excellence initiatives

Core Competencies

Demonstrates expertise in managing clinical applications projects, leading customer training programs, and ensuring compliance with quality systems. Proven ability to coordinate cross-functional teams and develop effective training and implementation strategies.

Highest-signal resume keywords

• Clinical Applications Management
• Project Coordination
• Customer Training Development
• Stakeholder Management
• Quality Improvement Initiatives

Hard Skills

• Clinical Applications
• Implementation Procedures
• Workflow Assessments
• Training Effectiveness
• Process Documentation
• Corrective Action Plans
• Metrics Reporting
• Operational Excellence
• Resource Forecasting
• Site Audits

Soft Skills

• Problem-Solving
• Organizational Skills
• Communication Skills
• Collaboration
• Mentoring

Certifications & Qualifications

• Nuclear Medicine Technologist (CNMT)
• RT(N)
• PET Certification

Industry Keywords

• Healthcare Technology
• Clinical Training
• Customer Success
• Quality Systems
• Implementation Quality

Tools & Technologies

• Implementation Tools
• SOPs
• Work Instructions
• Templates