Client Success Manager

Zenivize; See; Vor Ort; EUR 78.000 - 104.000; Vollzeit

Zusammenfassung

Zenivize is seeking a dynamic Client Success Manager to oversee a portfolio of clients in the post-sales lifecycle. You will drive adoption, renewals, and expansion while partnering with Sales and Marketing to maximize value.

Ideal candidates bring SaaS/tech or digital marketing experience, top-tier communication, and a proactive, organized approach in a fast-paced environment. This role is based in New York City and requires strong relationship-building skills.

Qualifikationen

• BA/BS degree or higher is required.
• 2+ years experience in SaaS, technology, or digital marketing is required.
• Strong communication and organizational skills with a client-facing focus.

Aufgaben

• Build and maintain strong relationships with key client stakeholders and agencies.
• Own the post-sales relationship including onboarding, retention, and expansion.
• Communicate effectively to drive growth and ensure renewal.

Kenntnisse

SaaS experience

Digital marketing experience

Customer success skills

Communication skills

Organizational skills

Ausbildung

BA/BS degree

Jobbeschreibung

Careers

Team Zenivize is growing. See our open positions below.

CLIENT SUCCESS MANAGER — New York City, NY

OVERVIEW

Zenivize is looking for a dynamic Client Success Manager (CSM) to join our growing team. This individual will manage a portfolio of clients through the customer lifecycle; driving adoption and outcomes leading to renewals and expansion of product offerings throughout the client journey.

We're looking for self-motivated, curious, resilient professionals with strong organizational and follow up skills, who thrive in a fast-paced environment. As a CSM, you will be expected to meet clearly defined individual goals while working closely with leadership to drive the business forward.

KEY RESPONSIBILITIES

• Build and maintain strong direct relationships with key client stakeholders and/or their designated agencies and partners. Establish consistent touchpoints with these stakeholders.
• Own the entire post-sales relationship, including on-boarding, ongoing retention, and up-selling/expansion.
• Manage the client experience through effective communication with a strong focus on growth and performance to ensure retention and renewal.
• Establish a regular engagement cadence with each assigned client to track goals, deliver periodic business reviews, provide product roadmap updates, and act as a point of escalation for all activities across the client account.
• Serve as the main point of contact and liaison between clients and the rest of the Zenivize team.
• Partner with Sales and Marketing teams on upsell, cross-sell, and expansion opportunities.
• Analyze data through reports and trends.
• Other duties as needed based on department and/or organizational needs.

REQUIREMENTS

• BA/BS degree & 2+ years experience related to SaaS, technology and/or digital marketing.
• A proactive, energetic attitude and desire to work in a results-oriented, collaborative and fast paced environment.
• Superb written and verbal communication skills.
• Organized and process oriented.
• Strong client-facing and presentation skills with the ability to establish credibility with executives.
• A curious and resourceful mindset, eager to learn and quick to solve problems.
• Ability to successfully manage multiple clients, campaigns, strategies in an organized and meticulous manner.
• A self starter who is diligent and organized but adaptable.