Senior Client Solutions Manager, Spanish

Jobtailor; Deutschland; Vor Ort; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a senior client partner to lead strategic relationships with enterprise clients and act as their trusted advisor.

You will drive retention, growth, and adoption across Mexico and South America, translating business needs into platform solutions and coordinating cross-functional teams for flawless delivery.

Fluent in Latin American Spanish and English, you will leverage data analytics and ROI storytelling to demonstrate program value and guide long-term engagement.

Qualifikationen

• 6–8 years in a client-facing role with enterprise accounts.
• Bilingual in Latin American Spanish and English.
• Proven ability to grow and retain accounts.
• Translate client needs into platform solutions.
• Strong stakeholder management in enterprise orgs.
• Proficient with Asana and Jira.
• Data fluency and ROI storytelling.

Aufgaben

• Own and cultivate senior enterprise relationships.
• Drive retention and satisfaction by demonstrating value.
• Develop and execute adoption strategies from onboarding to integration.
• Monitor usage data to identify gaps and plan actions.
• Lead cross-functional teams to deliver complex programs.

Kenntnisse

Enterprise accounts mgmt

Account growth

Stakeholder management

Strategic thinking

Project management

Data analytics

ROI storytelling

Tools

Asana

Jira

Jobbeschreibung

Responsibilities

• Own and cultivate senior-level relationships with key enterprise clients, acting as their primary strategic partner and trusted advisor.
• Drive client retention and satisfaction by consistently demonstrating program value and anticipating evolving needs before they become issues.
• Develop and execute customized adoption strategies that guide clients from onboarding through full platform integration and long-term engagement.
• Monitor platform usage data to proactively identify adoption gaps and develop targeted plans to close them.
• Lead cross-functional teams in the execution of complex programs, managing concurrent workstreams and ensuring flawless delivery.

Requirements

• 6–8 years in a client-facing role within marketing, advertising, social media, or SaaS tech platforms, with a track record of growing and retaining enterprise accounts.
• Bilingual in Latin American Spanish and English, with strong written and spoken fluency required to serve clients across Mexico and South America.
• Demonstrated ability to build deep, lasting client relationships and grow accounts over time.
• Strong strategic thinking with a proven ability to translate client business needs into platform-specific solutions.
• Advanced stakeholder management skills; comfortable navigating enterprise organizations and managing competing priorities.
• Proficiency in project management tools (e.g., Asana, Jira) and collaboration platforms.
• Data fluency—comfortable with analytics, performance metrics, and ROI storytelling.

Core Competencies

Demonstrates expertise in client relationship management and strategic account growth, with a strong focus on client retention and satisfaction. Proficient in developing customized adoption strategies and utilizing data analytics to drive platform engagement.