Client Contract Manager

Infoplus Technologies UK Limited; Mannheim; On-site; EUR 60,000 - 90,000; Full time

Job summary

Infoplus Technologies UK Limited in Mannheim seeks an experienced Contract Manager to oversee end-to-end Request to Cash activities, ensuring contractual compliance and client satisfaction.

You will manage client relationships, coordinate delivery with cross-functional teams, support bids and contract changes, and drive improvements in processes for existing accounts. Fluent English and German (B2-C1) are required, with ITIL/Agile certifications an advantage.

Qualifications

• Experience in contract management, service delivery and process improvement.
• Strong communication, negotiation and stakeholder-management skills.
• Commercial awareness and experience coordinating international teams.
• Excellent English and Microsoft Office skills.

Responsibilities

• Manage client relationships, governance, reporting, risks and escalations.
• Support bids, solution costing, contract setup and service changes.
• Coordinate delivery, technical, finance and third-party vendor teams.
• Improve operational processes and support growth within existing accounts.
• Oversee commercial commitments and basic profitability for small accounts.

Skills

Client-facing experience

Education

Relevant degree or equivalent experience

ITIL Foundation

Agile Synergy Practitioner

Tools

Microsoft Office

Job description

Experience: Minimum 5 years in client-facing roles within Telecom or IT.

Role Overview:

Manage client contracts and end-to-end Request to Cash activities—from requests and quotations to delivery, billing and collection—ensuring contractual compliance, efficient operations and client satisfaction.

Key Responsibilities

• Manage client relationships, governance, reporting, risks and escalations.


• Support bids, solution costing, contract setup and service changes.


• Coordinate delivery, technical, finance and third-party vendor teams.


• Improve operational processes and support growth within existing accounts.


• Oversee commercial commitments and basic profitability for small accounts.

Requirements

• Experience in contract management, service delivery and process improvement.


• Strong communication, negotiation and stakeholder-management skills.


• Commercial awareness and experience coordinating international teams.


• Excellent English and Microsoft Office skills.


• Relevant degree or equivalent experience; ITIL Foundation and Agile Synergy Practitioner certifications.


• German Language B2 to C1 level mandatory