Client Advisor

Diamonds Factory; Frankfurt; Vor Ort; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A luxury jewelry retailer is seeking a motivated Client Advisor for their store in Frankfurt. The ideal candidate will provide personalized consultations, ensuring an exclusive shopping experience. Responsibilities include conducting consultations, achieving sales targets, and representing the brand stylishly. The role requires 1–2 years in luxury retail, fluency in German and English, and outstanding communication skills. This position offers generous benefits, including 28 days annual leave and ongoing training opportunities.

Leistungen

28 days holiday plus public holidays

Birthday Off

Shopping discounts

Wellness benefits

Learning & Development opportunities

Qualifikationen

• 1–2 years of experience in luxury retail with sales success.
• Education in jewelry or gemology is an advantage.
• Experience with phone, video, and in-person consultations.

Aufgaben

• Conduct one-hour consultation appointments with customers.
• Deliver seamless luxury experiences from greeting to after-sales.
• Achieve monthly sales targets through consultative selling.
• Deepen product knowledge to advise customers expertly.
• Use CRM systems to manage customer information accurately.
• Represent the brand professionally as a brand ambassador.

Kenntnisse

Sales success in premium or luxury retail

Excellent communication skills

Proactive and engaged approach

Customer-focused mindset

Fluency in German and English

Ausbildung

Knowledge in jewelry, gemology, or luxury products

Jobbeschreibung

About Our Brand

Neve Jewels Group is a UK-headquartered, digital-first jewellery company redefining modern luxury through made-to-order design, ethical craftsmanship, and global e-commerce. Our portfolio includes Diamonds Factory, Austen & Blake, and Sacet.

From the highest quality diamonds to unique gemstones and beyond, we offer an extensive range of incredible luxury jewellery pieces, specialising in engagement rings that make that ‘I Do’ moment one they’ll never forget.

Happy customers are at the heart of everything we do, which is why we offer around the clock real-human customer care. We’re always on hand to answer any queries or questions to make sure our customer satisfaction stays at an exceptional level, which can be seen clearly in our high calibre of outstanding reviews.

Known best for being one of the globes leading jewellers, our business is constantly growing and expanding and we’re always on the lookout for creative, highly skilled and motivated individuals to become a part of the team.

Our Values

💫 Celebrate the Moment – We honour life’s milestones by creating meaningful, joy-filled jewellery experiences.

💎 Customer-Centric Approach – Every decision begins with our customer, delivering personalised service at every step.

🤝 Earn Trust & Respect – We build lasting trust through honesty, care, and respect in all relationships.

✨ Experience-Led Innovation – We blend tradition with innovation to elevate every jewellery experience.

🌏 Empathy for People & Planet – We act with compassion, sourcing ethically and operating sustainably.

The Role

We are looking for a motivated Client Advisor for our Diamonds Factory store in Frankfurt.

In this role, you will be the first point of contact for our customers, provide personalized consultations, and ensure an exclusive shopping experience. Together with the store team, you will help establish our brand in the Netherlands and create unforgettable moments for our customers.

Your Responsibilities

• Customer Consultation: Conduct one-hour consultation appointments in a lounge setting—listen actively, understand customer wishes, and guide them through the bespoke design process.
• Customer Experience: Deliver a seamless, luxurious experience from greeting to after-sales service - including regular updates and personal attention.
• Sales Targets: Achieve monthly sales goals through consultative, personalized selling and confident, empathetic closing.
• Product Knowledge: Deepen your knowledge of our collections, materials, and craftsmanship to advise customers expertly.
• CRM & Processes: Use internal systems to manage orders, track inquiries, and maintain customer information accurately.
• Brand Ambassador: Represent Diamonds Factory professionally and stylishly, maintain showroom presentation, and ensure excellent customer service.
• Teamwork: Collaborate closely with colleagues and internal departments, support visual merchandising, and keep the showroom welcoming and organized.

Your Profile

• 1–2 years of experience in premium or luxury retail with proven sales success
• Education or knowledge in jewelry, gemology, or luxury products (e.g., GIA, JAA) is an advantage
• Excellent communication skills, both verbal and written
• Experience with phone, video, and in-person consultations
• Quick learner with the ability to master new systems and solve problems independently
• Proactive, engaged approach - you enjoy going beyond core responsibilities
• Team player with a positive, solution-oriented attitude
• Creative eye for style and passion for bespoke jewelry pieces
• High attention to detail - from product presentation to customer communication
• Customer-focused mindset and professional demeanor as a brand ambassador
• Well-groomed, stylish appearance in line with our brand aesthetic
• Willingness to occasionally support other stores in the region
• Availability during weekends and peak sales periods is required
• Fluency in German and English is required for this role

Your Benefits

• Annual Leave: 28 days holiday plus public holidays
• Birthday Off: One additional paid day off on your birthday
• Perkbox: Shopping discounts, wellness benefits, and employee recognition
• Extended Leave Policies: Clear processes and additional support
• Career Opportunities: Work with a global luxury brand expanding in Europe
• Learning & Development: Ongoing training and development opportunities
• More exciting benefits to come!

Our Commitment to Diversity & Inclusion

The Neve Jewels Group is an equal opportunity employer. We are committed to creating a work environment that supports, inspires, and respects all individuals. We do not discriminate based on gender, origin, skin color, religion, age, disability, sexual orientation, marital status, or other characteristics.