Channel Engagement Manager

Jobtailor; Deutschland; Hybrid; EUR 78.000 - 112.000; Vollzeit

Zusammenfassung

Jobtailor is seeking an experienced professional to lead channel partner relations and coordinate cross-functional teams for complex projects. You will engage dealers on pre‑sales activities, design plans, and Statements of Work, while managing quoting processes and post‑sale logistics.

The role requires 25–50% travel across designated U.S. states and collaboration with internal groups to resolve issues, ensure safety training, and communicate status to stakeholders.

Qualifikationen

• Bachelor's Degree with 5+ years of experience in Project Management, Field Engineering, customer service, or customer support.
• OR 7+ years of experience in Project Management, Field Engineering, customer service, or customer support.
• Willingness to travel 25–50%.
• Ability to work in Illinois, Texas, Colorado, or Arizona.
• No relocation provided.

Aufgaben

• Serve as primary point of contact for channel partners and dealers.
• Coordinate Technical Support, Engineering, and other internal resources to resolve partner and customer issues.
• Collaborate with dealers on pre-sales activities, Statements of Work, and design plans.
• Facilitate quoting processes and discuss subscriber types and quantities for project upgrades.
• Support project execution and facilitate engineering design discussions.
• Keep Sales informed about issues and activity.
• Resolve account, product licensing, payment-term, and internal-system inconsistencies with internal teams.
• Coordinate on-site activities and logistics for major post-sale support projects.
• Communicate with customer site leadership and internal teams.
• Ensure third-party vendors meet customer site-specific safety training requirements.
• Develop and communicate project plans, responsibility matrices, and communication plans.
• Keep internal teams and management informed of project status and critical issues.

Kenntnisse

Project Management

Field Engineering

Technical Support

Quoting Processes

Design Plans

Project Execution

Responsibility Matrices

Communication Plans

Ausbildung

Bachelor's Degree

Jobbeschreibung

• Serve as primary point of contact for channel partners and dealers
• Coordinate Technical Support, Engineering, and other internal resources to resolve partner and customer issues
• Collaborate with dealers on pre-sales activities, Statements of Work, and design plans
• Facilitate quoting processes and discuss subscriber types and quantities for project upgrades
• Support project execution and facilitate engineering design discussions
• Keep Sales informed about issues and activity
• Resolve account, product licensing, payment-term, and internal-system inconsistencies with internal teams
• Coordinate on-site activities and logistics for major post-sale support projects
• Communicate with customer site leadership and internal teams
• Ensure third-party vendors meet customer site-specific safety training requirements
• Develop and communicate project plans, responsibility matrices, and communication plans
• Keep internal teams and management informed of project status and critical issues

Requirements

• Bachelor's Degree with 5+ years of experience in Project Management, Field Engineering, customer service, or customer support
• OR 7+ years of experience in Project Management, Field Engineering, customer service, or customer support
• Willingness to travel 25–50%
• Ability to work in Illinois, Texas, Colorado, or Arizona
• No relocation provided

Core Competencies

Demonstrates expertise in Project Management and Field Engineering, with a strong focus on customer service and support. Capable of coordinating cross-functional teams and managing complex project execution while ensuring effective communication with stakeholders.

Highest-signal resume keywords

• Project Management
• Field Engineering
• Customer Service
• Communication Skills
• Problem Resolution

Hard Skills

• Project Management
• Field Engineering
• Technical Support
• Quoting Processes
• Design Plans
• Project Execution
• Responsibility Matrices
• Communication Plans

Soft Skills

• Collaboration
• Customer Communication
• Team Coordination

Certifications & Qualifications

• Bachelor's Degree

Industry Keywords

• Channel Partners
• Dealers
• Pre-Sales Activities
• Safety Training Requirements
• On-Site Activities
• Logistics