Car Repair Agent for 1st Level Customer Support (f/m/div.)

IT-Systemhaus der Bundesagentur für Arbeit; Leipzig; Hybrid; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A technology support company is seeking a Car Repair Agent for 1st Level Customer Support in Leipzig. You will respond to technical inquiries regarding cars and light/heavy goods vehicles, providing assistance through various communication channels. Candidates should have a completed vocational education as a master mechanic and 1-3 years of workshop experience. Proficiency in Italian and English is required. This role offers the flexibility to work in the office or remotely.

Qualifikationen

• Minimum 1–3 years of experience in workshops with cars or LGV/HGV.
• Basic knowledge of IT systems and experience in customer-facing positions preferred.
• Italian C1 and English B2 communication skills required.

Aufgaben

• Respond to calls, emails for technical 1st level support.
• Analyse technical problems with vehicles and provide assistance.
• Maintain communication with Bosch sites and colleagues.

Kenntnisse

Customer orientation

Service and solutions focused

Professional communication

Ausbildung

Completed vocational education as a master mechanic or equivalent

Jobbeschreibung

Car Repair Agent for 1st Level Customer Support (f/m/div.)

Beginn

Job Description

• Respond to all calls, emails, and common requests for technical 1st level support.
• Analyse technical problems (root cause analysis) with cars and/or light goods vehicles (LGV) and/or heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels.
• Follow defined work instructions and escalation processes for all possible types of incidents.
• Track all incidents in our internal incident management system.
• Maintain communication with other Bosch sites, departments, and colleagues who are engaged in the support processes.
• Input for FAQ and knowledge database.
• Establish good relationships with colleagues and customers in order to achieve a correct flow of information.
• Show willingness to work in the office and/or remote.

Qualifications

• Education: Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and/or electronics), automotive service technician or country equivalent certificate necessary.
• Experience and Know‑how: Minimum 1–3 years of experience working in workshops with cars and/or LGV/HGV, basic knowledge of IT systems as well as professional experience in a customer‑facing position would be an advantage.
• Languages: Italian oral and written communication skills level C1 required, English oral and written communication skills level B2 required, German is a plus.
• Personality: Service and solutions focused.
• Your way to work: Customer orientation, professional communication, ability to work well in difficult situations.

Additional Information

Are you interested? Then we look forward to receiving your application!

Your contact for questions about the application process

Maria Naumann
[phone]