Business Unit Leader (Expert-Assisted Services)

Taxfix; Berlin; On-site; EUR 180,000 - 250,000; Full time

Benefits offered by this job

Relocation and visa support

30 vacation days

Annual learning budget

Employee stock options

Work from abroad up to six weeks

Flexible working hours

Free mental health coaching

Urban Sports Club discount

Job summary

Taxfix is seeking a Business Unit Leader, Expert-Assisted Services in Berlin to drive growth and scale a key business area. You will own revenue, margin, conversion, retention, and outcomes while balancing capacity, costs, and value delivery.

You will define customer segments, craft differentiated propositions, and tie product, commercial, and ops to scalable roadmaps. Expect AI-enabled guidance, disciplined measurement, and cross-functional leadership.

Qualifications

• Deep experience in GM, commercial leadership, growth, or BU leadership in tech-enabled services.
• Strong track record designing pricing and propositions for varied customer needs.
• Proven ability to scale hybrid digital/human service models.
• Fluent German (C1+) and English.
• Data-driven, hypothesis-led in ambiguous settings.

Responsibilities

• Define customer segments, service design, pricing, demand generation, conversion, retention, and scaling.
• Balance growth, margin, capacity, costs, and outcomes with cross-functional collaboration.
• Lead organization building, hiring, and cross-functional execution.

Skills

Pricing strategy

GM leadership

Growth & ops

Service design

Job description

• We’re hiring a Business Unit Leader, Expert-Assisted Services to drive and scale this business area as a key growth engine


• This senior role requires commercial and general management skills—defining customer segments, service design, pricing, demand generation, conversion, retention, and efficient scaling without compromising trust or quality


• You’ll balance growth, margin, capacity, costs, and outcomes, working closely with peers across Product, Operations, Marketing/Growth, Data, and Finance, and aligning teams to business and commercial goals


• Business leadership: Set ambition, priorities, and execution plans, owning revenue, margin, conversion, retention, and outcomes


• Customer strategy: Identify high-value segments and craft differentiated propositions and journeys


• Pricing and packaging: Build offers addressing diverse needs, complexity, and willingness to pay, ensuring revenue quality and margin


• Growth engine: Boost acquisition, booking, retention, and renewal through disciplined experimentation


• Service model: Balance demand, expert capacity, quality, handling time, and cost; determine where automation or human expertise adds value


• Product, commercial, and ops: Collaborate to translate insights into scalable roadmaps and workflows


• AI integration: Apply AI to enhance customer guidance, personalization, delivery, QA, and workflows, maintaining quality and trust


• Performance discipline: Create KPIs, forecasts, dashboards, and reviews to drive focus and accountability


• Organization building: Define capabilities and ownership, prioritize hiring, and improve cross-functional execution


• Within 12 months: clearer customer/value proposition, structured pricing and offers, and a focused growth plan


• Accelerated, more predictable revenue and recurring revenue growth


• Improved conversion and retention via better product–customer fit


• Stronger margins and unit economics through pricing, scope, and capacity alignment


• Scalable operating model integrating automation, AI, and human expertise


• Comprehensive commercial and operational KPIs (revenue, conversion, gross margin, time to submit, service quality, CSAT/NPS, chargebacks)


• Operating cadence enabling faster, data-driven decisions across teams


• Reports to: COO or designated leader

Benefits

• A chance to do meaningful, people-centric work with an international team of passionate professionals


• Holistic wellbeing with free mental health coaching sessions, yoga, and a discounted membership to Urban Sports Club


• A monthly allowance to spend on home support services, including childcare, housekeeping, pet sitting, tutoring, and elderly care


• Employee stock options for all employees—because everyone deserves to benefit from the success they help to create


• Dedicated relocation and visa support for those that need it


• 30 annual vacation days and flexible working hours


• Full trust to take ownership of your work in a flat hierarchy where feedback is encouraged and expected


• A generous learning budget to support your personal and professional development and guidance from our internal L&D experts


• Work from abroad for up to six weeks every year. Just align with your team, and then enjoy your trip


• Plenty of opportunities to socialise as a team. In addition to internal meetups, our international team hosts regular get-togethers—virtually and in person when possible


• Free tax declaration filing, of course, through the Taxfix app—and internal support for all personal tax-related questions


• Have a four-legged friend in your life? We’re happy to have dogs join us in the office

• Track record designing or refining pricing and propositions for varied customer needs


• Builder mindset—moving from diagnosis to action


• Experience scaling hybrid digital/human service models


• Deep understanding of service operations (capacity, utilization, quality, CX, cost-to-serve)


• Deep knowledge of the German or DACH consumer market


• Data-driven, hypothesis-led in ambiguous settings


• Proven cross-functional leadership beyond hierarchy


• Professional German (C1+) and fluent English


• Extensive experience in GM, commercial leadership, growth, operations, or BU leadership within tech-enabled services


• Strong commercial judgment across acquisition, conversion, retention, and recurring revenue


• Direct responsibility for revenue and P&L (pricing, margin, unit economics)


• Software- or tech-enabled consumer services


• Businesses integrating digital funnels with human support


• Marketplaces or managed services balancing demand, expert capacity, and quality


• FinTech, TaxTech, LegalTech with a significant human-service aspect


• We favor leaders who have built or scaled:


• Subscription businesses with operational complexity


• Digital health, care, coaching, or advisory platforms


• Turn strategy into experiments, operating rhythms, and measurable results


• Use data for decisions, acting without waiting for perfect info


• Create cross-functional clarity and rally teams around business goals


• Prioritize customer trust and delivering the right service for sustainable growth


• Comfortable with customer segmentation, pricing, margin, utilization, and quality


• Think and act like an owner, making strategic choices