Business Operations Analyst (m/f/d)

Synology GmbH; Düsseldorf; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Commuting budget

Bike leasing

Discounted Urban Sports Club membership

Job summary

Synology GmbH is expanding its Business Operations team in Düsseldorf to enhance process and system changes across Sales & Marketing in Europe. This full-time position primarily focuses on project coordination and requires a candidate with a Bachelor's degree and 1-2 years of relevant experience. Ideal applicants should possess strong project management skills and communicate effectively. The role offers various benefits and the chance to work in a collaborative environment with flat hierarchies.

Qualifications

• 1-2 years of relevant experience in a project management role or business operations role in the tech industry.
• Strong project management skills with a detailed-oriented mindset.
• Ability to communicate timelines and challenges clearly.

Responsibilities

• Own end-to-end project coordination for process & system improvements.
• Analyze, gather, and document requirements.
• Create and maintain process documentation and operational guides.

Skills

Project management

Analytical mindset

Communication skills

Technical aptitude

Curiosity for business processes

Fluency in English

Education

Bachelor's degree or higher

Tools

Salesforce

HubSpot

Power BI

SAP

Job description

Synology’s Business Operations team is expanding. The team is responsible for process and system changes across Sales & Marketing in Europe. This newly created role is designed for someone who thrives at the intersection of process improvement and systems thinking.

Your mission

The majority of your time (~70%) will be focused on operational and project management work, with the remaining focus (~30%) applied to technical implementation and systems support.

• Own end-to-end project coordination for process & system improvements.
• Analyse, gather, and document requirements before any tool selection or system change is initiated.
• Create and maintain process documentation, SOPs, and operational guides.
• Facilitate cross-team alignment and ensure projects don't stall.
• Support tool integrations between Sales & Marketing platforms (e.g. CRM, marketing automation, reporting tools, project management tools).
• Liaise with technical stakeholders and translate business needs into system requirements.

Your profile

You have a curiosity for how things work and a drive to make them better.

Must-Have

• Bachelor's degree or higher
• 1-2 years of relevant experience in a project management role, business operations role or tech industry
• Strong project management skills with an analytical and detail-oriented mindset.
• Ability to communicate timelines, challenges, and deliverables clearly and concisely.
• A genuine curiosity about how the business operates and an ability to independently pick up unfamiliar business processes and tools.
• Basic technical aptitude to configure integrations and understand APIs conceptually.
• Fluent in English; an additional European language or Chinese Mandarin is a plus.

Nice-to-Have

• Experience in a Sales or Marketing operations context.
• Familiarity with common sales and marketing tools such as SAP, Salesforce, HubSpot, Power BI or similar.
• Experience with low-code automation or agentic coding tools (e.g. Claude Code).

What we offer

• Permanent full-time position (40 hours)
• Great perks: Various benefits such as commuting budget, bike leasing or discounted Urban Sports Club membership.
• Flat hierarchies and short communication channels.