BUSINESS CLIENT SERVICES MANAGER (f/m/d)

360T; Frankfurt; Hybrid; EUR 60,000 - 75,000; Full time

Benefits offered by this job

Bonus scheme on a quarterly basis

Flexible home office days

Professional development opportunities

Modern office location

Supportive team atmosphere

Job summary

A fintech company in Frankfurt is searching for a highly motivated Business Client Services Manager to enhance their Business Client Advisory Services team. The role focuses on providing excellent service to clients, managing requests, and maintaining client relationships in a fast-paced environment. Candidates should possess strong analytical skills, a university degree, and a growth mindset. The position includes opportunities for professional development and flexible home office days.

Qualifications

• Some relevant previous working experience, ideally in Client Services or similar.
• Ability to adjust to a dynamic and fast-changing environment.
• Other languages are a plus.

Responsibilities

• Provide excellent service for existing and new customers.
• Manage, solve and escape all incoming requests from clients.
• Ensure a smooth onboarding for new clients to the system.
• Build and maintain relationships with key client contacts.
• Conduct system trainings for client users.

Skills

Excellent analytical and problem-solving abilities

High level of integrity & conscientiousness

Very good verbal and written English

Proficient in MS Office

Growth mindset

Education

University graduate with very good grade point average

Job description

We are currently looking for a highly motivated Business Client Services Manager to strengthen our Business Client Advisory Services team. The team’s mission is to provide an excellent client experience by delivering valuable business support to external and internal stakeholders and thereby contribute to the overall success of the company.

We support all clients on the platform and act as a first point of contact for any business related topics. In your job you will face a variety of tasks in a fast-changing and growing organization. Hence 360T is a place where continuous learning and development are key. You will have the opportunity to bring in, exchange and apply your own ideas in an international and innovative fintech company and further develop your skillset.

Your Responsibilities

• Provide excellent service for existing and new customers
• Manage, solve and escape all incoming requests from clients
• Ensure a smooth onboarding for new clients to the system
• Build and maintain relationships with key client contacts
• Conduct system trainings for client users
• Maintain, document, analyse and improve existing workflows and processes
• Take ownership of various types of projects (product development; process implementation; regulatory/compliance; complex client setups; integration or workflows)
• Participate in quality assurance testing of full range of products and features on our platform
• Advise and share expertise with internal teams (e.g., Sales, Legal, Technical Client Advisory Services, Accounting, IT, etc.)
• Maintain and share up-to-date knowledge about company products and services

Your Profile

• University graduate with very good grade point average
• Some relevant previous working experience (ideally in Client Services or similar)
• Excellent analytical and problem-solving abilities
• High level of integrity & conscientiousness
• Growth mindset & ability to adjust to a dynamic and fast-changing environment
• Very good level of verbal and written English. Other languages are a plus
• Proficient in MS Office

Our Offer

• Bonus scheme on a quarterly basis
• Contingent of flexible home office days
• Various opportunities for professional development including our internal "360T Academy"
• Prime Location: A modern Frankfurt office in the heart of the city
• Diverse Culture: Work in a multinational, multicultural environment that values collaboration and incluscion
• Team Bonding: Enjoy social gatherings, regular company events and a supportive team atmosphere

We offer an outstanding opportunity for a highly motivated individual to participate in the growth of a successful technology company in the financial sector. The position is based in Frankfurt am Main and available immediately.

How to Apply

If your background and qualifications meet these specifications, please forward your application, including your salary expectation and earliest starting date, by clicking the “Apply” button.