JUNIOR BUSINESS CLIENT SERVICES MANAGER (f/m/d)

360T; Frankfurt; On-site; EUR 40,000 - 52,000; Full time

Benefits offered by this job

360T Academy

Career Concept

Frankfurt office in city center

Social gatherings

Job summary

360T is seeking a motivated Junior Business Client Services Manager to strengthen our Business Client Advisory Services team in Frankfurt. You will support both external and internal stakeholders, deliver valuable business support, and ensure a smooth onboarding for new clients to the system.

In this role you will learn rapidly in a growing fintech company, contribute ideas and collaborate with Sales, Legal, IT and Accounting teams while developing your client advisory skills and product

Qualifications

• University graduate with very good grade point average.
• First previous working experience (ideally in Client Services or similar).
• Excellent analytical and problem-solving abilities.
• Strong overall communication skills.
• High level of integrity & conscientiousness.
• Growth mindset & ability to adjust to a dynamic and fast-changing environment.
• Very good level of verbal and written English. Other languages are a plus.
• Proficient in MS Office.

Responsibilities

• Provide excellent service for existing and new customers.
• Manage, solve and escalate all incoming requests from clients.
• Ensure a smooth onboarding for new clients to the system.
• Build and maintain relationships with key client contacts.
• Conduct system trainings for client users.
• Maintain, document, analyse and improve existing workflows and processes.
• Take ownership of various types of projects (product development; process implementation; regulatory/compliance; complex client setups; integration or workflows).
• Participate in quality assurance testing of full range of products and features on our platform.
• Advise and share expertise with internal teams (e.g., Sales, Legal, Technical Client Advisory Services, Accounting, IT).
• Maintain and share up-to-date knowledge about company products and services.

Skills

Analytical and problem-solving

Strong communication

Integrity & conscientiousness

Growth mindset

English proficiency

MS Office

Education

University degree with very good GPA

Tools

MS Office

Job description

Your Role

We are currently looking for a motivated Junior Business Client Services Manager to strengthen our Business Client Advisory Services team. The team’s mission is to provide an excellent client experience by delivering valuable business support to external and internal stakeholders, thereby contributing to the overall success of the company.

We support all clients on the platform and act as a first point of contact for any business-related topics. In this role, you will be introduced to a variety of tasks within a fast-changing and growing organization. As continuous learning and development are key at 360T, you will receive the support needed to grow into the role. You will also have the opportunity to contribute, exchange and apply your own ideas in an international and innovative fintech company while further developing your skill set.

Your Responsibilities

• Provide excellent service for existing and new customers
• Manage, solve and escalate all incoming requests from clients
• Ensure a smooth onboarding for new clients to the system
• Build and maintain relationships with key client contacts
• Conduct system trainings for client users
• Maintain, document, analyse and improve existing workflows and processes
• Take ownership of various types of projects (product development; process implementation; regulatory/compliance; complex client setups; integration or workflows)
• Participate in quality assurance testing of full range of products and features on our platform
• Advise and share expertise with internal teams (e.g., Sales, Legal, Technical Client Advisory Services, Accounting, IT, etc.)
• Maintain and share up-to-date knowledge about company products and services

Your Profile

• University graduate with very good grade point average
• First previous working experience (ideally in Client Services or similar)
• Excellent analytical and problem-solving abilities
• Strong overall communication skills
• High level of integrity & conscientiousness
• Growth mindset & ability to adjust to a dynamic and fast-changing environment
• Very good level of verbal and written English. Other languages are a plus
• Proficient in MS Office

Our Offer

• Performance appraisals on a regular basis
• 360T Academy
• Career Concept
• Frankfurt office located directly in the city center
• Social gatherings
• Exciting technologies, growth, and investment in the future
• Quick decisions, fast turn-around of ideas to implementation
• An exceptional team of experts working together to maintain and improve the foundation of one of the largest FX trading platforms worldwide
• Diverse and distributed workforce

Contact

Irune Del Buey

People & Culture Manager

Send email

Grüneburgweg 16-18

60322 Frankfurt am Main

About Us

360T is one of the globally leading trading platforms for Foreign Exchange (FX). As Deutsche Börse Group’s powerhouse for FX, 360T provides a web-based trading technology for over-the-counter (OTC) instruments, integration solutions and related services. Since its inception in 2000, the company has developed and maintained a state-of-the-art multi-bank portal for foreign exchange, crypto assets, cash and money market products. With over 3,000 Buy-Side customers and more than 200 liquidity providers across 80 different countries, 360T is uniquely positioned to connect the global FX and Crypto industry. Headquartered in Frankfurt am Main, Germany, 360T maintains subsidiaries in London (360 Trading Networks UK Limited), New York (360 Trading Networks Inc), Singapore (360T Asia Pacific Pte. Ltd.), Mumbai (ThreeSixty Trading Networks (India) Pvt Ltd), Kuala Lumpur (360 Trading Networks Sdn Bhd) and Dubai (360 Trading Networks (DIFC) Limited).