Bilingual Customer Service Representative (Remote TX)

Oscar Health; Deutschland; Remote; EUR 22.921 - 24.128; Vollzeit

Benefits dieser Stelle

Medical, dental, vision coverage

11 paid holidays

401(k) plan participation

Zusammenfassung

Oscar is seeking a bilingual Spanish/English customer service specialist for a remote, volume‑driven role supporting health insurance operations. You will report to the Concierge Operations Manager and work from home, with occasional travel for meetings and events.

Responsibilities include handling member and provider interactions, managing a caseload, and supporting process improvement while ensuring PHI compliance and regulatory adherence.

Qualifikationen

• 1+ years of experience in a high‑volume or customer‑focused setting.
• 6+ months of healthcare experience.
• High school diploma or GED.

Aufgaben

• Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.
• Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs.
• Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations.
• Form working relationships with all partners.
• Support the leadership team by identifying issues through established escalation pathways.
• Monitor and track the health of all assigned work‑in‑progress issues.
• Escalate and resolve issues to ensure appropriate turnaround times.
• Participate in process improvement projects.
• Comply with all operational, regulatory, and compliance standards relating to member PHI.
• Compliance with all applicable laws and regulations.
• Other duties as assigned.

Kenntnisse

Bilingual Spanish & English

Customer service experience

Data entry accuracy

Ausbildung

High school diploma or GED

Tools

Google Suite

Microsoft Office

Jobbeschreibung

About the Role

This role is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company, including customer interactions and back office tasks following standard operating procedures.

You will report to the Concierge Operations Manager.

Work Location

This is a remote position, open to candidates who reside in Texas. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events.

Pay Transparency

The set pay rate for this role is $19.00 per hour. You may be eligible to receive an additional $1.00 per hour upon successful completion of the bilingual assessment. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year.

Responsibilities

• Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.
• Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs.
• Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations.
• Form working relationships with all partners.
• Support the leadership team by identifying issues through established escalation pathways.
• Monitor and track the health of all assigned work‑in‑progress issues.
• Escalate and resolve issues to ensure appropriate turnaround times.
• Participate in process improvement projects.
• Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI).
• Compliance with all applicable laws and regulations.
• Other duties as assigned.

Requirements

• Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.
• 1+ years of experience in a high‑volume or customer‑focused setting.
• 6+ months of healthcare experience.
• High school diploma or GED.

Bonus Points

• Strong quantitative or analytical skills focused on solving problems.
• Experience manipulating and entering accurate data.
• Advanced Google Suite or Microsoft Office capabilities.

Benefits (Full‑time)

Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full‑time employees are eligible for benefits including medical, dental, and vision coverage; 11 paid holidays; paid sick time; paid parental leave; 401(k) plan participation; life and disability insurance; paid wellness time and reimbursements.

Artificial Intelligence (AI)

Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation

Oscar applicants are considered solely based on qualifications, without regard to disability or need for accommodation. If you require accommodations during the application process, contact the Oscar Benefits Team at [e-mail].

California Residents

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Equal Opportunity Employer

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination‑free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find belonging and support. We’re on a mission to change health care – an experience made whole by our unique backgrounds and perspectives.