Bilingual Customer Service Representative (Remote FL)

Oscar Health; Deutschland; Remote; EUR 21.715 - 24.128; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision benefits

11 paid holidays

Paid sick time

Paid parental leave

401(k) plan participation

Life and disability insurance

Paid wellness time

Zusammenfassung

Oscar is seeking a bilingual Customer Service Representative to join our Member and Provider Services team. This remote role supports daily operations of a health insurance company and reports to the Concierge Operations Manager.

The position involves handling customer interactions and back‑office tasks, following SOPs, and contributing to process improvements. Requires Spanish/English proficiency and healthcare exposure, with benefits for eligible full‑time staff.

Qualifikationen

• Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.
• 1+ years in a high‑volume or customer‑focused setting.
• 6+ months of healthcare experience.

Aufgaben

• Develop a comprehensive understanding of Oscar processes, procedures, and tools.
• Interact with members, brokers, providers, and Oscar vendors through multiple channels.
• Manage an assigned caseload, maintaining service delivery, productivity, and quality.
• Support leadership by identifying issues through escalation channels.
• Monitor and track health of work‑in‑progress issues.
• Escalate and resolve issues to ensure timely turnaround.

Kenntnisse

Bilingual Spanish & English

Customer service

High‑volume environment

Ausbildung

High school diploma or GED

Tools

Google Suite

Microsoft Office

Jobbeschreibung

Hi, we’re Oscar. We’re hiring a Bilingual Customer Service Representative to join our Member and Provider Services team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

This role is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company including customer interactions and back office tasks following standard operating procedures. You will report to the Concierge Operations Manager.

Work Location

This is a remote position, open to candidates who reside in Florida. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events.

Pay Transparency

The set pay rate for this role is $19.00 per hour. You may be eligible to receive an additional $1.00 per hour upon successful completion of the bilingual assessment. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full‑time employees are eligible for benefits including medical, dental, and vision benefits; 11 paid holidays; paid sick time; paid parental leave; 401(k) plan participation; life and disability insurance; and paid wellness time and reimbursements.

Responsibilities

• Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.
• Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs.
• Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations.
• Form working relationships with all partners.
• Support the leadership team by identifying issues through established escalation pathways.
• Monitor and track the health of all assigned work‑in‑progress issues.
• Escalate and resolve issues to ensure appropriate turnaround times.
• Participate in process improvement projects.
• Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI).
• Compliance with all applicable laws and regulations.
• Other duties as assigned.

Requirements

• Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.
• 1+ years of experience in a high‑volume or customer‑focused setting.
• 6+ months of healthcare experience.
• High school diploma or GED.

Bonus points

• Strong quantitative or analytical skills focused on solving problems.
• Experience manipulating and entering accurate data.
• Advanced Google Suite or Microsoft Office capabilities.

Reasonable Accommodation

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team at [e-mail] to make the need for an accommodation known.

At Oscar, being an Equal Employment Opportunity Employer means more than upholding discrimination‑free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support.