Customer Service Representative (Remote FL)

Oscar Health; Deutschland; Remote; EUR 19.302 - 26.540; Vollzeit

Zusammenfassung

Oscar is hiring a Customer Service Representative to join our Member and Provider Services team. This remote role reports to the Concierge Operations Manager and supports daily activities across member interactions and back-office tasks following SOPs.

Based in the U.S. with the ability to work from a home office, you will handle high-volume inquiries, collaborate with members, brokers, providers, and Oscar vendors, and contribute to process improvements while ensuring PHI compliance.

Qualifikationen

• 1+ years of experience in a high-volume or customer-focused setting.
• 6+ months of healthcare experience.
• High school diploma or GED.

Aufgaben

• Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.
• Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs.
• Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations.
• Form working relationships with all partners.
• Support the leadership team by identifying issues through established escalation pathways.
• Monitor and track the health of all assigned work-in-progress issues.
• Escalate and resolve issues to ensure appropriate turnaround times.
• Participate in process improvement projects.
• Comply with all operational, regulatory, and compliance standards relating to member PHI.
• Compliance with all applicable laws and regulations.
• Other duties as assigned.

Kenntnisse

Customer service

Bilingual Spanish-English

Data entry accuracy

Communication

Ausbildung

High school diploma or GED

Tools

Google Suite

Microsoft Office

Jobbeschreibung

Hi, we’re Oscar. We’re hiring a Customer Service Representative to join our Member and Provider Services team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

This role is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company including customer interactions and back office tasks following standard operating procedures.

You will report into the Concierge Operations Manager.

Work Location

This is a remote position, open to candidates who reside in Florida. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events.

Pay Transparency

The set pay rate for this role is $19.00 per hour. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year.

Responsibilities

• Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.
• Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs.
• Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations.
• Form working relationships with all partners.
• Support the leadership team by identifying issues through established escalation pathways.
• Monitor and track the health of all assigned work-in-progress issues.
• Escalate and resolve issues to ensure appropriate turnaround times.
• Participate in process improvement projects.
• Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI).
• Compliance with all applicable laws and regulations.
• Other duties as assigned.

Requirements

• 1+ years of experience in a high-volume or customer-focused setting.
• 6+ Months of healthcare experience.
• High school diploma or GED.

Bonus points

• Strong quantitative or analytical skills focused on identifying or solving problems.
• Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.
• Experience manipulating and entering accurate data.
• Advanced Google Suite or Microsoft Office capabilities.

Equal Opportunity Employer

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We’re on a mission to change health care – an experience made whole by our unique backgrounds and perspectives.