B2C Customer Support Manager France (m/f/x)

KoRo Handels GmbH; Berlin; Vor Ort; Vertraulich; Vollzeit

Zusammenfassung

A fast-growing food retail start-up in Berlin is seeking to hire a Customer Support Representative. In this role, you'll assist customers via email and phone while ensuring optimal service and satisfaction. Required are excellent language skills in German and French, a proactive approach, and a customer-oriented mindset. Offered are flexible working hours, a modern office, and additional perks including fitness collaborations and discounts. Join the vibrant team and help shape the future of food retailing!

Leistungen

Flexible working hours

Home office options

Costs for BVG public transport covered

Fitness cooperations with Urban Sports Club or FitX

20% discount in KoRo online store

Regular team events and parties

Qualifikationen

• Excellent level of German and French, and English is a plus.
• Experience in customer support is beneficial.
• Structured and solution-oriented working style.

Aufgaben

• Handle customer inquiries via email and phone efficiently.
• Provide replacement orders and refunds to customers.
• Monitor and analyze customer reviews across channels.
• Collaborate to improve customer satisfaction.

Kenntnisse

Fluent German

Fluent French

Customer orientation

Proficiency in customer support tools

Multitasking

Ausbildung

Degree or relevant training in a related field

Jobbeschreibung

Your tasks

Do you love interacting with people and finding solutions to their problems? Are you passionate about delivering excellent support and ensuring a smooth experience for customers? Do you thrive in a fast-paced environment and enjoy working in an international team? Then this role is perfect for you!

Your tasks are as follows:

• Customer inquiries via email and phone are handled with care and efficiency, ensuring a positive experience.
• Provide customers with replacement orders, refunds, or general assistance.
• Monitor and analyze customer reviews across different channels.
• Collaborate with internal teams to improve customer satisfaction.

Your profile

• You have a degree or relevant training in a related field (beneficial but not mandatory).
• You already have experience in customer support or a similar role (a plus but not required).
• You speak French and German on an excellent level, English is a plus.
• You are located in Berlin or willing to relocate for the job.
• You are proficient in customer support tools and software.
• You work in a structured and solution-oriented way.
• You have a proactive mindset and strong customer orientation.
• You excel at multitasking and prioritizing in a dynamic environment.

What you can expect from us

• Our diverse team is ready to be enriched and inspired by your ideas: help building the future of food retailing in our fast-growing start-up!
• Extensive Onboardings which will prepare you for your various and challenging tasks
• Flexible working hours and home office options to ensure a good work-life balance
• A beautiful and modern office in Berlin Schöneberg, easy to reach by public transport – and we cover the costs of your monthly BVG (public transport Berlin) ticket
• Find your way (back) to the gym thanks to fitness cooperations with Urban Sports Club or FitX
• Optimum performance with either a Windows laptop or MacBook.
• Well equipped office kitchen with fresh fruit, delicious KoRo snacks, coffee and tea
• 20 % discount in our KoRo online store
• Regular team events and joint activities as well as legendary company parties

Sounds good?

Then apply via our website with your relevant documents, especially your CV and letter of motivation. We are looking forward to getting to know you!