B2C Account Manager

Jobtailor; Deutschland; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a proactive Account Manager to own the end-to-end engagement with our German B2C subscribers. You will focus on upselling existing customers into the expert tier, while guiding inbound prospects to the right subscription.

In a fully remote, high-accountability environment, you will manage cancellations, maintain HubSpot records, and collaborate with Sales and Engineering to clean data and improve the sales pipeline. You will contribute playbooks and drive customer success.

Qualifikationen

• Must have a Bachelor's degree and proven account management experience.
• Demonstrated ability to upsell, cross-sell, or grow existing accounts.
• Excellent written and verbal communication with a relationship-first approach.
• Comfortable in a fully remote, high-accountability environment.

Aufgaben

• Own outbound and inbound engagement with B2C subscribers to upsell into the expert tier.
• Convert inbound prospects via customer service channels selecting suitable subscription tiers.
• Manage cancellation saves and build an engagement pipeline for paused members.
• Handle limited CS tickets (~10% of the role) unresolved by AI tools.
• Collaborate with sales and engineering to structure HubSpot data for a true sales pipeline.
• Track engagement and account health metrics to inform outreach priorities.
• Contribute ideas and playbooks to scale this role.
• Maintain accurate records in HubSpot CRM.
• Operate with professionalism, ownership, and follow-through in every interaction.

Kenntnisse

Account management

Upsell / cross-sell

Relationship building

Communication

Self-starter

Organization

Remote work

Ausbildung

Bachelor's degree

Tools

HubSpot

Intercom

Stripe

Jobbeschreibung

• Own outbound and inbound engagement with Black Spectacles' B2C subscriber base, with a primary focus on upselling existing customers into the expert tier
• Convert inbound prospects who reach out through customer service channels asking which subscription tier to choose
• Manage cancellation save conversations and build out our engagement pipeline for subscribers who pause their membership
• Handle a limited volume of customer service tickets (approximately 10% of the role) that are not resolved through the AI support tool
• Partner with sales and engineering to help structure and clean up B2C customer data inside HubSpot, building the infrastructure needed to operate this book as a true sales pipeline
• Track engagement and account health metrics to inform outreach priorities and surface at risk subscribers
• Contribute ideas, processes, and playbooks that shape this role into a scalable function
• Maintain accurate records inside HubSpot CRM
• Operate with a high level of professionalism, ownership, and follow through across every customer interaction

Requirements

• Bachelor's degree
• 2 to 4+ years of account management experience with a sales component
• Demonstrated ability to upsell, cross sell, or grow existing accounts
• Strong written and verbal communication with a relationship first approach
• Self-starter who is comfortable operating without a polished playbook or fully built CRM on day one
• Excellent organizational skills and the ability to manage a high volume of accounts independently
• HubSpot experience preferred; Intercom and Stripe experience a plus
• Comfortable in a fully remote, high accountability environment
• High integrity, coachability, and a genuine interest in helping customers succeed

Certifications & Qualifications

• Bachelor's Degree