Assistant Facilities Manager (m/f/d)

JLL; München; Vor Ort; EUR 42.000 - 66.000; Vollzeit

Zusammenfassung

JLL is seeking a skilled Assistant Facilities Manager for our serviced office portfolio in Munich. You will support delivering best-in-class facilities services, working with on-site teams to ensure operational excellence, compliance, and client satisfaction.

You will coordinate events, manage contractor relationships, and oversee health and safety. Strong German/English communication and a proactive, hands-on approach are essential to success.

Qualifikationen

• Minimum 3 years of facilities management experience in commercial environments, preferably in serviced offices, coworking spaces, or multi-tenant properties.
• Experience in customer service, relationship management, and workplace experience delivery.
• Background in event planning, vendor management, and service coordination.

Aufgaben

• Promote high levels of satisfaction among client users by promptly responding to service requirements and coordinating with teams and providers.
• Lead, mentor and direct the JLL team to ensure engagement and service excellence.
• Develop close relationships with stakeholders to tailor workplace experiences and coordinate events across multiple sites.
• Monitor housekeeping and cleanliness to ensure high standards and drive continuous improvements in the workplace.

Kenntnisse

Facilities management

Customer service

Leadership

Vendor management

Event planning

Budget management

Relationship management

Multitasking

Tools

Microsoft Office Suite

Facility management systems

Event planning tools

Service management platforms

Jobbeschreibung

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Assistant Facilities Manager - Serviced Offices | Munich

We're looking for a skilled Assistant Facilities Manager to support the delivery of best-in-class facilities services across our serviced office portfolio. In this role, you'll work closely with senior management and on-site teams to ensure operational excellence, compliance, and exceptional client satisfaction. You'll balance client-facing service delivery with key operational responsibilities including event coordination, workplace experience management, contractor oversight, and health and safety compliance. This is an excellent opportunity to grow your FM career with a global leader while making a tangible impact on workplace environments.

What You'll Do

You’ll promote high levels of satisfaction among client users by promptly responding to their service requirements and ensuring swift response from team members and service providers. The role requires you to demonstrate leadership, give direction, and mentor the JLL team to promote engagement and excellence in customer service delivery.

As a key client contact, you’ll develop close working relationships with stakeholders, understanding their culture and needs to deliver tailored workplace experiences. You’ll plan and coordinate events across multiple sites, working with food and beverage providers, amenities teams, and concierge services to create engaging on-site activities that enhance the serviced office experience.

You’ll maintain role as secondary contact for service requests, ensuring all requests are actioned within agreed timeframes and KPIs. Your focus will be on ensuring office housekeeping and cleanliness is delivered to the highest standards, monitoring service quality, and implementing continuous improvements to workplace environments.

While supporting the technical facilities operations including Building Management Systems, PPM schedules, and task systems, your primary focus will be on service delivery excellence. You’ll act as go-to person for facilities management activities on site, providing timely solutions and identifying potential service improvements.

You’ll coordinate and supervise contractors and service providers, reviewing documentation and ensuring safe working practices in collaboration with the JLL Health & Safety Manager. Communicating in an open, honest, and transparent manner, you’ll tailor messages to specific audiences and their needs while adding value through innovation and service enhancement.

Financial management will be a key responsibility as you proactively manage spend and budgets locally, processing purchase orders and invoices for services including events, catering, cleaning, reception services, and maintenance activities. You’ll travel regularly to various locations to ensure service standards are maintained and to support event delivery across the portfolio.

What We're Looking For

Experience & Education

• Minimum 3 years of facilities management experience in commercial environments, preferably in serviced offices, coworking spaces, or multi-tenant properties
• Demonstrated experience in customer service, relationship management, and workplace experience delivery
• Background in event planning, vendor management, and service coordination
• Experience managing soft services (cleaning, catering, reception, concierge) preferred

Technical Skills

• Proficiency in Microsoft Office Suite and facility management systems
• Experience with event planning tools and service management platforms
• Knowledge of workplace experience trends and service delivery best practices
• Interest in continuous improvement and emerging workplace technologies

Core Competencies

• Fluency in German and English with excellent communication skills tailored to diverse audiences
• Outstanding customer service orientation with creative problem-solving mindset
• Strong relationship-building skills with ability to create partnerships and deliver exceptional experiences
• Demonstrated leadership ability to mentor teams, coordinate multiple service providers, and drive engagement
• Excellent organizational and multitasking capabilities with ability to manage competing priorities
• Solid financial acumen including budget management, invoice processing, and cost control
• Professional demeanor with proactive, hands‑on approach to service delivery
• Self‑motivated with focus on adding value through innovation, attention to detail, and service excellence