Assistant Facilities Manager (m/f/d)

Jones Lang LaSalle Incorporated; München; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

Jones Lang LaSalle Incorporated in Munich is seeking an Assistant Facilities Manager to support operations for our serviced office portfolio. You will work with on-site teams to ensure exceptional service, compliance, and client satisfaction across multiple locations.

You will coordinate events, oversee housekeeping and safety, and manage relationships with vendors and contractors while tracking budgets and spend.

Qualifikationen

• 3+ years of facilities management experience in commercial environments.
• Experience in customer service, relationship management, and workplace experience delivery.
• Experience managing soft services (cleaning, catering, reception) preferred.

Aufgaben

• Promote high levels of client satisfaction by promptly addressing service requests and coordinating with teams.
• Develop close working relationships with stakeholders to tailor workplace experiences.
• Plan and coordinate on-site events across multiple sites with vendors and teams.
• Monitor service quality and ensure housekeeping and cleanliness meet high standards.
• Assist with Building Management Systems, PPM schedules, and task systems, focusing on service delivery.
• Coordinate contractors and service providers with health & safety compliance.
• Manage budgets and purchase orders for services including events, catering, cleaning, and reception.

Kenntnisse

Facilities management

Customer service

Vendor management

Event planning

Leadership

Budget management

German & English fluency

Microsoft Office Suite

Facility management systems

Event planning tools

Tools

Microsoft Office Suite

Facility management systems

Event planning tools

Jobbeschreibung

Assistant Facilities Manager - Serviced Offices | Munich

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We’re looking for a skilled Assistant Facilities Manager to support the delivery of best-in‑class facilities services across our serviced office portfolio. In this role, you’ll work closely with senior management and on‑site teams to ensure operational excellence, compliance, and exceptional client satisfaction. You’ll balance client‑facing service delivery with key operational responsibilities including event coordination, workplace experience management, contractor oversight, and health and safety compliance. This is an excellent opportunity to grow your FM career with a global leader while making a tangible impact on workplace environments.

What You’ll Do

• You’ll promote high levels of satisfaction among client users by promptly responding to their service requirements and ensuring swift response from team members and service providers.
• The role requires you to demonstrate leadership, give direction, and mentor the JLL team to promote engagement and excellence in customer service delivery.
• As a key client contact, you’ll develop close working relationships with stakeholders, understanding their culture and needs to deliver tailored workplace experiences.
• You’ll plan and coordinate events across multiple sites, working with food and beverage providers, amenities teams, and concierge services to create engaging on‑site activities that enhance the serviced office experience.
• You’ll maintain role as secondary contact for service requests, ensuring all requests are actioned within agreed timeframes and KPIs.
• Your focus will be on ensuring office housekeeping and cleanliness is delivered to the highest standards, monitoring service quality, and implementing continuous improvements to workplace environments.
• While supporting the technical facilities operations including Building Management Systems, PPM schedules, and task systems, your primary focus will be on service delivery excellence.
• You’ll act as go‑to person for facilities management activities on site, providing timely solutions and identifying potential service improvements.
• You’ll coordinate and supervise contractors and service providers, reviewing documentation and ensuring safe working practices in collaboration with the JLL Health & Safety Manager.
• Communicating in an open, honest, and transparent manner, you’ll tailor messages to specific audiences and their needs while adding value through innovation and service enhancement.
• Financial management will be a key responsibility as you proactively manage spend and budgets locally, processing purchase orders and invoices for services including events, catering, cleaning, reception services, and maintenance activities.
• You’ll travel regularly to various locations to ensure service standards are maintained and to support event delivery across the portfolio.

What We’re Looking For

Experience & Education

• Minimum 3years of facilities management experience in commercial environments, preferably in serviced offices, coworking spaces, or multi‑tenant properties
• Demonstrated experience in customer service, relationship management, and workplace experience delivery
• Background in event planning, vendor management, and service coordination
• Experience managing soft services (cleaning, catering, reception, concierge) preferred

Technical Skills

• Proficiency in Microsoft OfficeSuite and facility management systems
• Experience with event planning tools and service management platforms
• Knowledge of workplace experience trends and service delivery best practices
• Interest in continuous improvement and emerging workplace technologies

Core Competencies

• Fluency in German and English with excellent communication skills tailored to diverse audiences
• Outstanding customer service orientation with creative problem‑solving mindset
• Strong relationship‑building skills with ability to create partnerships and deliver exceptional experiences
• Demonstrated leadership ability to mentor teams, coordinate multiple service providers, and drive engagement
• Excellent organizational and multitasking capabilities with ability to manage competing priorities
• Solid financial acumen including budget management, invoice processing, and cost control
• Professional demeanor with proactive, hands‑on approach to service delivery
• Self‑motivated with focus on adding value through innovation, attention to detail, and service excellence

Location: On‑site –Munich, DEU

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our ContactUspage.

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

For over 200 years, JLL (NYSE:JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of JonesLangLaSalleIncorporated. For further information, visitjll.com.