Assistant Facilities Manager (m/f/d)

Jones Lang LaSalle Incorporated; Berlin; On-site; EUR 42,000 - 62,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Berlin is seeking an Assistant Facilities Manager (m/f/d) to deliver best-in-class facilities services across our serviced office portfolio. You will work with senior management and on-site teams to ensure operational excellence, compliance, and exceptional client satisfaction.

Responsibilities include coordinating events, managing vendors, supporting health & safety, and monitoring housekeeping and budgets.

Qualifications

• 3+ years facilities management in commercial environments (serviced offices, coworking spaces, or multi-tenant properties preferred).
• Customer service, relationship management, and workplace experience delivery experience.
• Event planning, vendor management, and service coordination experience.
• Experience with soft services (cleaning, catering, reception, concierge) preferred.
• Proficiency in Microsoft Office Suite and facility management systems.
• Experience with event planning tools and service management platforms.
• Knowledge of workplace experience trends and service delivery best practices.
• Fluency in German and English with excellent communication skills.
• Strong relationship-building and leadership abilities to mentor teams and coordinate service providers.

Responsibilities

• Promote high client satisfaction by responding promptly to service requirements and coordinating team members and service providers.
• Develop close relationships with stakeholders to deliver tailored workplace experiences.
• Plan and coordinate events across multiple sites with F&B providers, amenities teams, and concierge services.
• Act as secondary contact for service requests, ensuring timely resolution within agreed KPIs.
• Monitor and improve office housekeeping, cleanliness standards, and workplace environments.
• Support technical facilities operations including BMS, PPM schedules, and task management systems.
• Coordinate and supervise contractors and service providers, ensuring safe working practices.
• Manage budgets locally, processing purchase orders and invoices for events, catering, cleaning, reception, and maintenance.
• Travel regularly to various locations to maintain service standards and support event delivery.

Skills

German fluency

English fluency

Customer service

Relationship management

Event planning

Vendor management

Leadership

Organizational skills

Tools

Microsoft Office Suite

Facility management software

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Assistant Facilities Manager (m/f/d) - Serviced Offices | Berlin

About the Role

We're seeking an Assistant Facilities Manager (m/f/d) to deliver best-in-class facilities services across our serviced office portfolio. You'll work with senior management and on-site teams to ensure operational excellence, compliance, and exceptional client satisfaction while coordinating events, workplace experiences, contractors, and health & safety compliance.

What You'll Do

• Promote high client satisfaction by responding promptly to service requirements and coordinating team members and service providers
• Develop close relationships with stakeholders to deliver tailored workplace experiences
• Plan and coordinate events across multiple sites with F&B providers, amenities teams, and concierge services
• Act as secondary contact for service requests, ensuring timely resolution within agreed KPIs
• Monitor and improve office housekeeping, cleanliness standards, and workplace environments
• Support technical facilities operations including BMS, PPM schedules, and task management systems
• Coordinate and supervise contractors and service providers, ensuring safe working practices
• Manage budgets locally, processing purchase orders and invoices for events, catering, cleaning, reception, and maintenance
• Travel regularly to various locations to maintain service standards and support event delivery

What We're Looking For

• Minimum 3 years facilities management experience in commercial environments (serviced offices, coworking spaces, or multi-tenant properties preferred)
• Demonstrated experience in customer service, relationship management, and workplace experience delivery
• Background in event planning, vendor management, and service coordination
• Experience managing soft services (cleaning, catering, reception, concierge) preferred
• Proficiency in Microsoft Office Suite and facility management systems
• Experience with event planning tools and service management platforms
• Knowledge of workplace experience trends and service delivery best practices
• Fluency in German and English with excellent communication skills
• Outstanding customer service orientation with creative problem-solving mindset
• Strong relationship-building and leadership abilities to mentor teams and coordinate service providers
• Excellent organizational and multitasking capabilities
• Solid financial acumen including budget management and cost control
• Professional, proactive, hands‑on approach with focus on innovation and service excellence

Why JLL?

At JLL, we see a brighter way forward for our people, our clients, and our communities. Join a team where your expertise makes a real difference, innovation is encouraged, and exceptional service delivery is celebrated.

Location: On-site –Berlin, DEU

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >

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At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.

Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.