Application Support Analyst

Teamified; Deutschland; Remote; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Leave benefits

Provident Fund

Gratuity

Flexible hours & location

Professional development budget

Job summary

Teamified is seeking a proactive support specialist to assist clients and partners across multiple projects, handling user issues, training, and documentation. You will collaborate with developers to implement fixes and ensure smooth client experiences.

Strong communication and a solid understanding of databases and SQL are essential. Flexibility in work hours and location is offered, with opportunities to work remotely or hybrid.

Qualifications

• Detail-oriented with strong problem-solving abilities.
• Excellent written and verbal communication for diverse clients.
• Ability to analyze software configurations and workflows.

Responsibilities

• Provide user and implementation support to customers and partners.
• Train users and create helpful documentation and training videos.
• Coordinate with developers to apply fixes and improvements.
• Log, track, and report support requests and outcomes.
• Prepare UAT documents for developers when needed.
• Communicate clearly with clients and technical staff.

Skills

Attention to detail

Interpersonal communication

System analysis

User training

Documentation

SQL knowledge

Ownership mindset

Thinking outside the box

SQL Server

Tools

SQL Server

Windows OS

MS Office

Job description

About?Teamified

Teamified?works?with?top?enterprises?and?digital?native?businesses?in?Australia?helping?them?build?their?remote?teams?in?India,?Philippines?and?Sri?Lanka.?We?pride?ourselves?with?hiring?great?teams?to?work?on?exciting?game?changing?technology.?Teamified?currently?has?200+?engineers,?testers,?product?managers?etc.?working?across?20+?partners.?We?focus?on?uplifting?the?way?organisations?build?and?manage?their?remote?teams?through?great?working?relationships,?trust,?integrity,?culture?and?hiring?processes.?Additional?to?this?we?are?building?our?own?technology?product?offerings.?We?strive?to?deliver?the?best?outcomes?for?our?customers,?our?partners?and?our?people.

About?Our?Client

Our?client?is?a?provider?of?specialized?management?software?solutions?for?the?global?marina?and?marine?facilities?industry.?Their?platform?supports?marinas,?boatyards,?yacht?clubs,?harbours,?and?shipyards?by?centralizing?core?operational?functions?such?as?reservations,?berth?and?space?management,?billing?and?payments,?finance,?and?customer?management?into?a?single,?streamlined?system.?Designed?to?improve?efficiency,?visibility,?and?control,?the?solution?is?available?in?a?modern?cloud-based?environment,?enabling?secure,?real-time?access?from?anywhere?while?reducing?administrative?overhead.?Trusted?by?marine?operators?worldwide,?the?client?focuses?on?continuous?innovation,?reliability,?and?customer?support?to?help?businesses?modernize?operations?and?deliver?a?better?customer?experience.

About?the?Role

Working?on?more?than?one?project?at?a?time,?and?often?at?varying?phases?of?support.?This?means?you?around?support?priority?rather?than?the?sequential?arrival?of?cases.?Understanding?priorities,?bug?severity?and?client?sensitivity?is?essential. The?main?function?of?the?role?is?to?support?our?client?s?customers,?investigating?reported?issues,?providing?training?and?implementing?software?corrections,?and?managing?client?requests.?You?will?be?required?to?evaluate?support?priority,?act?on?the?priority,?communicate?or?work?with?the?customer?to?identify?the?issue.?If?required?provide?documented?UAT?s?to?the?developers,?identify?suitable?workarounds,?and?follow?up?with?resolved?software?through?to?Implementation?and?training?if?required.?You?will?work?alongside?the?developers?whom?write?the?solution?with?your?goal?of?making?it?problem-free?before?being?releasing?to?the?clients. You?will?need?a?solid?understanding?of?the?different?client?business?types,?the?client's?solution?functionality?and?awareness?of?the?types?of?related?applications?available?to?clients.?In?addition?to?problems?within?the?program.?Understanding?the?structure?of?the?software?will?allow?you?to?analyse?it?more?thoroughly?and?make?recommendations?of?changes.?You?will?need?to?be?able?to?communicate?clearly?to?the?clients?and?programmers?as?well?as?non-technical?staff?about?what?is?required.

Key?Responsibilities

Support

• Provide?user?and?implementation?support?to?customers,?partners?or?staff?to?facilitate?better?operation?of?the?client's?products.
• Make?sure?customer?support?flows?smoothly?and?turnaround?time?per?issue?is?kept?to?a?minimum
• Identify?urgent?and?priority?support,?and?escalate?appropriately?as/when?required
• Provide?prompt?and?professional?response?of?user?bug?or?support
• Establish?and?maintain?good?communication?with?clients?to?evaluate?reported?issues?or?provide
• training?sessions
• Create?and?record?user?training?videos
• Run?group?or?individual?training?sessions?to?a?high?professional?level.
• Document?user?documentation,?the?knowledge?Bases,?and?user?help.
• Document?and?time?log?all?work
• Log?and?manage?incoming?support?requests.
• Research?and?identify?issues?reported?by?customers,?providing?training?as?needed
• To?communicate?clearly?and?effectively?to?the?developers?to?gain?understanding?of?the?solution?to?be?applied?to?the?support?request?should?it?involve?development
• Install?or?upgrade?systems?or?fixes?as?required
• Assist?with?version?release?testing?and?documentation
• Create?video?help?documentation?on?all?new?features?of?NG?with?each?version?release
• Report?on?weekly?support?statistics?and?trends

General

• Maintain?your?skill?level?by?studying?current?development?tools,?programming?techniques,?reading?professional?publications,?and?maintaining?professional?networks
• Protects?company?operations?by?keeping?information?confidential.
• Perform?any?other?related?duties?incidental?to?the?work?described?herein?in?support?of?the?company.
• Purposes,?implements?and?supports?new?technology?solutions?that?improve?business?operations?

Skills

• High?attention?to?detail,?capable?to?extract?key?information?from?the?Customer?regarding?their?reported?issues
• Strong?and?effective?inter-personal?communication?skills,?both?verbal?and?written,?and?the?ability?to?interact?professionally?with?a?diverse?group?of?clients?and?staff.
• System?analysis
• User?Training?and?user?documentation?development.?
• Detailed?understanding?of?the?client's?solution?,?code?structure,?operations?and?settings.?
• Ability?to?multi-task?and?stay?organized?in?a?dynamic?work?environment.
• Encourage?a?positive??Can?Do??attitude.
• Ability?to?"think?outside?the?box".
• Capable?of?taking?ownership?of?tasks?at?hand?and?delivering?solutions?without?management.?
• Skilled?knowledge?of?computer?languages,?data?structures,?logic?and?flow-charting,?computer?program?design?methods?and?techniques,?databases?and?writing?program?documentation.
• Database?design?and?coding?
• Ability?to?learn?new?programming?languages.
• Good?customer?communication?with?a?friendly?attitude?
• Proficient?with?SQL?server,?Windows?OS?and?MS?Offices

Benefits?(IND):

• Flexibility?in?work?hours?and?location,?with?a?focus?on?managing?energy?rather?than?time.
• Access?to?online?learning?platforms?and?a?budget?for?professional?development
• A?collaborative,?no-silos?environment,?encouraging?learning?and?growth?across?teams
• A?dynamic?social?culture?with?team?lunches,?social?events,?and?opportunities?for?creative?input
• Health?insurance
• Leave?Benefits
• Provident?Fund
• Gratuity