After Sales Engineer

Gotion EMEA; Göttingen; Vor Ort; EUR 52.000 - 76.000; Vollzeit

Zusammenfassung

Gotion EMEA in Göttingen seeks an experienced after-sales service specialist to manage rework operations and lead HV battery repairs. You will diagnose PACK faults, provide technical support and customer training, and coordinate spare parts and service resources.

The role requires frequent travel to customer sites and on-call availability to ensure timely problem resolution. Fluency in English is essential; German is a plus.

Qualifikationen

• Bachelor degree or above; work experience in new energy industry is preferred.
• Strong oral, written and presentation English communication; Chinese is preferred.
• Experience in after-sales service is preferred.
• Knowledge of battery PACK, electrical systems, structure, BMS principles; PACK system experience preferred.
• Development channels of overseas third-party service providers are a plus.
• Must be able to handle regional time differences with 24h emergency online support.
• Willingness to travel to customer sites frequently.

Aufgaben

• Manage the daily operation of rework area in the service center.
• Lead HV battery rework, including PACK fault diagnosis, maintenance and inspection.
• Short-term business trips to customer factories and on-site support.
• Provide after-sales technical support and battery system product introduction training.
• Answer after-sales questions, provide solutions and collect needs.
• Guide customers to check, overhaul and train basic safe operation knowledge.
• Coordinate after-sales resources and guarantees such as spare parts and tech support.
• Connect with customers and end users to resolve issues efficiently.
• Perform other after-sales related support tasks.

Kenntnisse

English communication

Chinese language

After-sales service

Ausbildung

Bachelor degree or above

Jobbeschreibung

• Manage the daily operation of rework functional area of service center.
• Lead to do the HV battery rework,including PACK fault diagnosis, maintenance, inspection and so on.
• Short-term business trips to customer factories, guarantee 0KM delivery, customer on-site sorting, repair of faulty packs, etc., accept other business trip tasks;
• Provide after-sales technical support and battery system product introduction training to customers;
• Answer customer after-sales related questions, providing after-sales solutions, and collecting customer after-sales needs;
• Responsible for guiding customers to check, overhaul and train the basic knowledge of safe operation;
• Coordinate after-sales resources, providing customers with after-sales guarantees such as after-sales accessories supply, after-sales technical support, and after-sales service;
• Connect with customers and end users, communicate without barriers, and solve customer problems efficiently;
• Other after-sales related support work.

Required Qualifications

• Bachelor degree or above, work experience in new energy industry is preferred;
• Good oral, written and presentation English communication skill, Chinese is preferred;
• Those who have been engaged in after-sales service are preferred;
• Familiar with battery PACK, electrical, structure, BMS working principle and other basic knowledge, experience in battery PACK system is preferred;
• It is a priority to have development channels of overseas third-party service providers.
• Due to regional time differences, emergency services need to remain online 24 hours a day to solve customer problems in a timely and efficient manner.
• Willing to travel to customer site frequently if necessary .
• Agree with Gotion culture, have a strong sense of professionalism and responsibility, can bear hardships and stand hard work, have good communication skills, and have a sense of teamwork.
• Local overseas study experience, or expatriate study experience in China is preferred;
• It is best to have the operating document requirements of the country, such as 3S certification required by Germany, and DGUV high-pressure operation qualification is preferred.