Technical service engineer

SINEXCEL; Germany (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

A tech solutions provider is seeking a Technical Support Specialist to provide on-site technical support for equipment installation and maintenance. The ideal candidate will have a Bachelor's degree in Engineering or a related field, along with 2-4 years of experience in technical support in the energy storage or electrical products sector. Strong communication skills and problem-solving abilities are essential. This role involves regular travel and flexible working hours to ensure high customer satisfaction.

Qualifications

• 2-4 years experience in technical support for energy storage or electrical product business.
• Proficiency in English, local language knowledge is a plus.
• Valid driver's license and ability to travel.

Responsibilities

• Install and commission equipment while providing on-site technical support.
• Enhance customer satisfaction through effective communication and feedback management.
• Conduct training sessions for customers on equipment use and maintenance.

Skills

Technical Support

Problem-solving

Communication

Customer Service

Technical Training

Education

Bachelor's degree in a relevant field

Job description

Responsibilities

• Equipment Installation and Commissioning
• Provide on-site technical support according to the product manuals and customer needs, resolving any technical issues during installation and commissioning.
• Technical Support and Maintenance
• Provide technical guidance for routine maintenance and repair services for equipment to ensure stable operation and minimize customer downtime.
• Offer technical consulting to customers.
• Training and Documentation Management
• Conduct regular customer training on equipment operation and maintenance to enhance customers' ability to use and maintain the equipment.
• Product Presentation and Explanation.
• Prepare and organize maintenance records, service manuals, and other technical documentation to ensure compliance and traceability during service.
• Customer Relationship Management
• Maintain good communication and interaction with customers, respond to customer needs promptly, and ensure high customer satisfaction.
• Collect customer feedback, propose improvement suggestions, and collaborate with relevant departments to continuously improve product and service quality.
• Troubleshooting and Problem Resolution
• Respond quickly to customer equipment failures, perform troubleshooting, diagnose issues, and provide effective solutions.
• Cooperate with the headquarters technical team to analyze and resolve product issues, ensuring continuous product quality and support improvement.
• Reporting and Data Analysis
• Regularly compile service reports, track equipment performance and customer feedback, and provide necessary data support.
• Analyze failure types, frequencies, and other data, offer preventive maintenance suggestions, and optimize equipment maintenance strategies.

Qualifications and Requirements

• Credential Requirements: Relevant Educational Background
• A Bachelor's degree or higher in Electrical Engineering, Mechanical Engineering, Automation, Computer Science, or a related technical field.
• Working experience: 2-4 years working experience about pre-sales/after-sales technical support in energy storage, inverters or other electrical product business.
• Language Skills: Proficiency in English, able to communicate fluently with headquarters and customers. Knowledge of the local language is an advantage if working in specific countries (e.g., German, French, etc.).
• Other Requirements: Driver's license: A valid international or European driver’s license (depending on country requirements). Ability to travel and flexibility in work schedule.

This position requires candidates to have a solid technical foundation, strong communication skills, and excellent problem-solving abilities to independently resolve technical issues for customers on-site. If you are passionate about this role, we welcome you to join our team and provide exceptional service experiences to our customers.