Technical Support Engineer

SAJ Electric; Frankfurt; Vor Ort; EUR 60.000 - 85.000; Vollzeit

Zusammenfassung

SAJ Electric in the Frankfurt area seeks a technically skilled professional to provide pre-sales and after-sales support for solar PV, inverters and storage systems. You will assist with product selection, system configuration and technical solutions for distributors, installers and EPCs.

The role requires a degree in Electrical Engineering or related field, strong troubleshooting, and fluency in German (with good English).

Qualifikationen

• Bachelor's degree in Electrical Engineering, Electronics, Renewable Energy, Automation or related field.
• Experience in solar PV, inverter, battery energy storage or renewable energy systems is highly preferred.
• Strong troubleshooting and problem-solving skills.
• Comfortable communicating with installers, distributors, EPCs and professional customers.
• Willingness to travel within DACH and Europe.

Aufgaben

• Provide pre-sales technical support for customers and sales teams.
• Deliver after-sales technical support, troubleshoot installation and commissioning issues.
• Build and maintain strong relationships with key customers.
• Support new product launches, training, webinars and customer events in the DACH market.
• Collect customer requirements and feedback to Product and R&D teams.
• Support local product testing and validation, including firmware and system integration testing.
• Maintain and localise technical documentation and training materials.
• Collaborate with Sales, Product, Service and R&D to resolve issues.

Kenntnisse

Troubleshooting

Customer communication

Travel flexibility

Cross-functional collaboration

German language proficiency

English language proficiency

Ausbildung

Bachelor's degree or above in Electrical Engineering, Electronics, Renewable Energy, Automation or related field

Jobbeschreibung

• Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions.
• Deliver after-sales technical support, troubleshooting installation, commissioning, communication, software and product-related issues.
• Build and maintain strong technical relationships with key customers through regular meetings, visits and project support.
• Support new product launches, technical training, webinars, workshops and customer events in the DACH market.
• Collect and communicate customer requirements, market feedback and recurring technical issues to Product and R&D teams.
• Support local product testing and validation, including firmware, software, compatibility and system integration testing.
• Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials.
• Work closely with Sales, Product, Service and R&D teams to ensure timely resolution of customer and product issues.

Requirements

• Bachelor's degree or above in Electrical Engineering, Electronics, Renewable Energy, Automation or a related technical field.
• Relevant experience in solar PV, inverter, battery energy storage or renewable energy systems is highly preferred.
• Good understanding of PV systems, inverters, batteries, electrical systems and system commissioning.
• Previous experience in technical support, field service, application engineering or pre-sales engineering is preferred.
• Strong troubleshooting and problem-solving skills.
• Comfortable communicating directly with installers, distributors, EPCs and professional customers.
• Strong customer-service mindset and ability to manage technical issues independently.
• Good communication and cross-functional collaboration skills.
• Willingness to travel within DACH and occasionally within Europe.
• Fluent Germany and good English skills are required. Chinese is preferred.