Account Manager (m/f/d) – Berlin | Training Provided

OrderYOYO; Berlin; On-site; EUR 27,000 - 36,000; Full time

Benefits offered by this job

Monthly training

Personal development plans

Monthly team socials

Quarterly conferences

Employee awards

Holiday buying scheme

Wellness Wednesdays

Job summary

OrderYOYO in Berlin is hiring for an Account Management role to work with existing restaurant partners, helping them maximise the benefits of our branded apps, websites and marketing to grow their online orders. No prior account management experience is required—great attitude and willingness to learn are valued.

German language proficiency (B2) is required, and this is a full-time, office-based position. You will join a growing team across multiple markets with training and development

Qualifications

• German language requirement: German B2 or above.

Responsibilities

• Build relationships with restaurant owners and be their main point of contact.
• Check in with partners regularly, understand their needs and help resolve challenges.
• Help restaurants increase orders and improve their online performance.
• Identify opportunities to introduce useful products and services.
• Use our CRM and performance data to understand how accounts are doing.
• Spot opportunities to grow accounts and improve customer retention.
• Work with colleagues across Sales, Onboarding and Support to give partners a great experience.
• Work towards clear goals around customer satisfaction, retention, growth and product adoption.

Skills

Relationship building

Communication

Customer service

Sales mindset

Problem solving

Job description

Location:

Berlin | Full-time | Office-based

Language requirement:

German B2 or above

Salary:

€2,800 per month base salary + bonus

Looking to take your career in a new direction? Enjoy speaking to people, solving problems and building relationships? You could be a great fit for our Account Management team at OrderYOYO.

We help restaurants succeed online through their own branded apps, websites and personalised marketing. As our business continues to grow, we're building a new team dedicated to supporting and growing relationships with our most valuable restaurant partners.

You don't need to have worked in Account Management before. If you have experience in customer service, hospitality, retail, sales or another people-focused role, we'd love to hear from you.

What does the role involve?

You'll work with existing restaurant partners, helping them make the most of our products and grow their online business.

• Build relationships with restaurant owners and become their main point of contact.
• Check in with partners regularly, understand their needs and help resolve challenges.
• Help restaurants increase orders and improve their online performance.
• Identify opportunities to introduce useful products and services.
• Use our CRM and performance data to understand how accounts are doing.
• Spot opportunities to grow accounts and improve customer retention.
• Work with colleagues across Sales, Onboarding and Support to give partners a great experience.
• Work towards clear goals around customer satisfaction, retention, growth and product adoption.

You’ll receive training and ongoing support to help you learn our products, develop your commercial skills and grow into the role.

You could be a great fit if you...

• Enjoy talking to people and building positive relationships.
• Are confident communicating over the phone.
• Take ownership, follow through and like getting things done.
• Are curious about how businesses work and how they can grow.
• Enjoy learning new skills and taking on challenges.
• Are comfortable working towards goals and receiving feedback.
• Speak German at B2 level or above.

No previous recruitment or Account Management experience is required — we’re looking for the right attitude, a willingness to learn and the motivation to succeed.

What You’ll Get At OrderYOYO

• €2,800 monthly base salary plus bonus.
• Structured training and ongoing support.
• Personal development plans and opportunities to progress.
• Monthly Friday socials and regular team events.
• Quarterly conferences and training days.
• Employee awards, a holiday-buying scheme and Wellness Wednesdays.

Join us as we grow

Our People and commercial teams are growing alongside the business, and we have exciting plans for the future. Our Account Management function is being built across the UK, Germany, Denmark, Sweden and the Netherlands, giving you the chance to join at an early stage and develop alongside the team.

At OrderYOYO, we live by Passion, Action, Compassion and One Team. We want people to feel comfortable being themselves, supported in their development and proud of the work they do.