Account Manager (OMP Software - Chemical Industry)

OMP Belgium; Deutschland; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A prominent solutions provider in Germany is seeking an Account Manager to foster long-term partnerships with clients. You will strategize account management, enhance customer engagement, and communicate client needs to internal teams. The role emphasizes building relationships, negotiating business areas, and guiding customers for optimal solution use. If you have strong communication skills and a knack for stakeholder management, we invite you to apply.

Aufgaben

• Develop outstanding customer partnerships focused on the entire customer life cycle.
• Build and manage long-lasting relationships with multiple levels of stakeholders.
• Understand customers’ industry, business situation, concerns, and needs.
• Communicate customers’ needs to internal teams.
• Articulate and develop an account strategy with action plans.

Kenntnisse

Outstanding customer partnerships

Stakeholder relationship management

Needs assessment

Communication

Strategy development

Governance optimization

Customer engagement

Negotiation

Dynamic prioritization

Expectation management

Jobbeschreibung

As an Account Manager, you build and nurture long-term partnerships with our customers. As their trusted point of contact, you regularly meet to evaluate their satisfaction and discuss their current and future needs. Your insights and recommendations provide valuable input to the OMP solution road map. You work to retain customers, enhance engagement, and sustainably expand the customer base.

You are responsible for:

• Developing outstanding customer partnerships focused on the entire customer life cycle.
• Building and managing long-lasting relationships with multiple levels of stakeholders.
• Understanding our customers’ industry and business situation, concerns, and needs.
• Communicating your customers’ needs and concerns to the internal teams (delivery, marketing, etc.).
• Articulating and developing an account strategy in line with OMP culture and strategy, including short-, mid- and long-term action plans.
• Mapping stakeholders using organization charts of customer leadership and teams.
• Aligning with the project team during all project phases through optimized governance.
• Maximizing customer engagement and retention by increasing OMP awareness and mindshare at the customer.
• Guiding customers toward optimal use of the solution by being the go-to contact after project delivery.
• Preparing and running account management meetings to assess customer needs, review scorecards, and share relevant content.
• Negotiating new areas of business within existing accounts.
• Developing and managing a short-term and strategic account action plan that engages with appropriate initiatives at the customer’s side.
• Balancing and dynamically prioritizing multiple customer engagements.
• Shaping and managing customer expectations through changing relationship stages.