Account Manager DACH (f/m/d) - Parental Leave Cover

ETrusted; Köln; Hybrid; EUR 65.000 - 95.000; Vollzeit

Benefits dieser Stelle

Hybrid work

Workation

28 vacation days

Buddy program

Learning & Development

Team/Unit events

Health Pass

Zusammenfassung

Trusted Shops seeks an Account Manager (f/m/d) for its B2B SaaS and e‑commerce solutions in Cologne on a fixed-term contract covering parental leave until at least November 2027. You will manage a portfolio of mid‑sized shops, drive strategic development, and partner with internal teams to deliver value and growth.

You will analyze customer needs, identify expansion opportunities, and foster trusted, long‑term relationships while using Salesforce for data-driven account optimization.

Qualifikationen

• Proven experience managing B2B customer portfolios, ideally in SaaS or e‑commerce.
• Strong negotiation skills to position solutions and unlock growth within existing accounts.
• Fluent German and very good English for internal and external communication.

Aufgaben

• Own a portfolio of mid‑sized online shops and drive strategic development.
• Analyze customer needs and performance to identify expansion opportunities.
• Strengthen customer relationships and build long‑term partnerships based on trust.
• Collaborate with Sales, Legal, Product and other teams to ensure high‑quality customer experience.
• Work with a Customer Success Manager to improve retention and satisfaction.

Kenntnisse

Account ownership

Strategic development

Customer growth

Partnership building

Cross-functional

KPIs

Customer portfolio mgmt

Negotiation

Proactive communication

Analytics

German fluent

English high proficiency

Tools

Salesforce

Jobbeschreibung

Account Manager (f/m/d) | B2B SaaS | E-Commerce

At Trusted Shops, we are building the leading Community of Trust in e-commerce, creating digital trust between people, businesses, and AI agents. As an Account Manager (f/m/d), you will work in a hybrid setup at our Cologne office on a fixed-term contract covering parental leave until at least November 2027, helping businesses unlock the full value of our B2B SaaS solutions.

Your Impact

Trust is one of the most important success factors in e-commerce. In this role, you will support existing customers in achieving their goals, unlocking growth potential, and building long‑term success. You will join an international team of 700+ colleagues, supporting more than 25,000 online shops and over 40 million consumers in our Community of Trust.

• Account Ownership & Strategic Development: You independently manage a portfolio consisting primarily of mid‑sized online shops and proactively drive the strategic development of your accounts.

• Customer Value & Growth: You proactively analyze customer needs and performance, identify relevant opportunities, and implement tailored expansion strategies to drive sustainable growth.

• Building Trusted Partnerships: You continuously strengthen customer relationships, develop tailored recommendations, and build stable, long‑term partnerships based on mutual trust.

• Cross‑Functional Collaboration: You work closely with internal stakeholders across Sales, Legal, Product, and other teams to ensure a consistent, high‑quality customer experience.

• Performance Metrics: Together with a Customer Success Manager, you use KPIs and insights to improve customer retention, satisfaction, and long‑term success.

• Account Ownership Experience: Proven experience managing B2B customer portfolios, ideally in SaaS, e‑commerce, or another technology‑driven environment.

• Strong Customer Focus: Experience managing large customer portfolios of up to 600 accounts, combining structured day‑to‑day account management with long‑term strategic development.

• Negotiation Skills & Commercial Mindset: A natural sales instinct and strong negotiation skills to position solutions effectively and proactively unlock growth opportunities within existing accounts.

• Proactive Communication: You enjoy reaching out to customers, identifying their needs early, and helping them improve the performance of their online shops.

• Analytical Thinking & Tools: You are confident using CRM systems such as Salesforce and leverage data‑driven insights to optimize processes and sustainably improve account performance.

• Language Skills: Fluent German and very good English skills, enabling you to communicate empathetically and professionally with internal and external stakeholders, build trust, and foster long‑term relationships.

What we offer you

• Hybrid work:Combine fixed office days (2 days / week) with flexible remote work.

• Workation:Temporarily work from a destination of your choice within EU, Iceland, Liechtenstein or Norway

• 28 vacation days + 2.5 additional days off at Christmas, New Year's Eve and Carnival.

• Buddy program: An experienced trustee is at your side.

• Learning & Development: Individual training opportunities.

• Events: Team Events, Unit Events, etc.

• Health Pass: Earn an additional vacation day by actively participating in free online and offline sports, fitness and health courses.

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.