Account Manager

Arrow Electronics, Inc.; Deutschland; Remote; EUR 60,000 - 85,000; Full time

Job summary

Arrow Electronics, Inc. is seeking an Account Manager to oversee a growing portfolio of mid- and mass-market customers.

This fully remote role in Germany requires up to 50% travel to Arrow offices; you will manage 100–200 accounts, drive renewals and upsells, and strengthen long-term partnerships with value-driven solutions. Collaborating with Sales, Marketing, Channel, and Technical teams, you will craft renewal quotes and monitor at‑risk accounts to ensure orders flow smoothly.

Qualifications

• Typically requires a 4 year degree and 2-4 years of related experience; or an advanced degree without experience; or equivalent work experience.
• Microsoft Suite experience required (strong excel experience)
• Experience with Salesforce and selling software strongly preferred
• Experience with cross selling/upselling and renewals required

Responsibilities

• Manage 100–200 accounts to drive revenue growth and positive customer experience.
• Handle renewals, upsells, and new offerings with customers.
• Respond to inquiries and follow up on customer-related issues promptly.
• Proactively consult and provide renewal and growth quotes to customers.
• Be responsible for meeting/exceeding assigned renewal rate and growth targets.
• Track at risk, non-renewal, pending, and lost renewals including reasons for cancellation.

Skills

Account management

Customer relationships

Negotiation

Education

Bachelor's degree

Tools

Salesforce

Microsoft Excel

Job description

Position: Account Manager Job Description:

Since 2000, SiliconExpert helps you make better data-driven decisions with a human-driven experience. Over 500 electrical, software and data engineers handcraft our component database of more than one billion parts to deliver the most comprehensive and current tools in the industry. Customers globally use our solutions to manage risk, avoid redesigns, and mitigate obsolescence in innovative industries such as consumer electronics, telecommunications, automotive, medical and aerospace. SiliconExpert's customers include: leading commercial and government OEMs, top-tier authorized distributors, contract manufacturers and component suppliers. Whether it's a design engineer or financial expert, supply chain management or procurement manager, SiliconExpert is a complete components data intelligence solution for organizational alignment, efficiency, collaboration, and optimization.

"Grow With a Company Driving Clarity in a Complex World" SiliconExpert was built to bring clarity to the global electronics supply chain - one of the most intricate and ever-changing systems on the planet. Today, our Trusted Intelligence helps innovators turn information into insight, mitigate supply chain risk, and build the technologies that move industries forward. As we continue to grow, we're hiring talented account management professionals who are curious, consultative, and motivated by meaningful impact. If you want to join a team where your work empowers customers to anticipate challenges and thrive in a rapidly evolving world, SiliconExpert may be your next step. Your career. Our mission. Endless innovation.

What You Will Be Doing:

• Manage between 100-200 mid and mass market accounts to ensure positive customer experience, sustained and enhanced customer relationships, and revenue growth within accounts.
• Handle renewals, relationship development, and upsells, leveraging solutions, services, and new offerings.
• Support assigned client base and respond timely to customer inquiries and promptly follow-ups on customer related issues.
• Proactively consult and provide renewal and growth quotes to customers to understand their requirements and ensure orders are properly processed.
• Be responsible for meeting/exceeding assigned renewal rate and growth targets.
• Track at risk, non-renewal, pending, and lost renewals including reasons for cancellation.
• Clearly understand all product offering, subscription and renewal licensing models.
• Create selling opportunities within assigned customers through a sales plan and process.
• Develop an understanding of the customer's needs and the customer's decision-making hierarchy to proactively assess, clarify, and validate customer needs on an ongoing basis.
• Conduct calls to develop new revenue streams with existing customers using cases and ability to communicate solution values of products and services.
• Execute on solutions selling through knowledge offerings.
• Grow profit and maximize margins by selling value-added, long-term solutions.
• Collaborate with Sales, Marketing, Channel, and Technical teams to share, develop and build global market intelligence including information related to customers, market trends, supply and demand.
• Conduct quarterly business review visits with at least 75% of accounts in their renewal year.
• Travel required 50% of the time.

What We Are Looking For:

• Typically requires a 4 year degree and 2-4 years of related experience; or an advanced degree without experience; or equivalent work experience.
• Microsoft Suite experience required (strong excel experience)
• Experience with Salesforce and selling software strongly preferred
• Experience with cross selling/upselling and renewals required

Work Arrangement:

Fully Remote: Must be able to travel to an Arrow office location as requested by Arrow leadership.

What's In It For You:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans and a comprehensive benefits package. Please note that benefits may vary by country in accordance with local practices and regulations.

Location:

DE-Germany - Remote

Time Type:

Full time

Job Category:

Sales